Maged Ali

Teaching

Principles and Practice of Marketing
Issues and Controversies in Marketing
Introduction to Management Enquires
Business and IT

Research Interests

• Information Systems Research (eGOv, Healthcare, eLearning, AIS, etc.)
• Cultural Studies and Social Theory (Predefined archetypes, Structuratition Theory, etc.)
• CRM and Consumer Behaviour (online shopping, Loyalty programs, customer satisfaction, etc.)
  

Research Centres

Information Systems Evaluation and Integration (ISEing)

Publications

Journal Papers

(2013) Moscone, F., Tosetti, E., Costantini, M. and Ali, M., The impact of scientific research on health care: Evidence from the OECD countries, Economic Modelling 32 (1) : 325- 332

(2013) Kamal, MM., Hackney, R. and Ali, M., Facilitating enterprise application integration adoption: An empirical analysis of UK local government authorities, International Journal of Information Management 33 (1) : 61- 75

(2012) Al- Mutawa, OS. and Ali, M., Impact of Volunteer Management Practice on Volunteer Motivation and Satisfaction to Enhance Volunteer Retention, World Journal of Social Sciences 2 (6) : 25- 38

(2012) Ali, M., Melewar, TC. and Dennis, C., Special issue on CRM: Technology adoption, business implications, and social and cultural concerns, Journal of Marketing Management

(2012) Themistocleous, M., Azab, NA., Kamal, MM., Ali, M. and Morabito, V., Location-Based Services for Public Policy Making: The Direct and Indirect Way to e-Participation, Information Systems Management 29 (4) : 269- 283

(2012) Kamal, MM., Hackney, R. and Ali, M., Facilitating enterprise application integration adoption: An empirical analysis of UK local government authorities, International Journal of Information Management

(2012) Alhaiou, T., Irani, Z. and Ali, M., A study on e-CRM implementation and e-loyalty at different stages of transaction cycle, International Journal of Logistics Systems and Management 11 (2) : 270- 284

(2009) Ali, M. and Brooks, L., A situated cultural approach for cross-cultural studies in IS, Journal of Enterprise information Management 22 (5) : 548- 563

(2009) Ali, M., El-Haddadeh, R., Eldabi, T. and Mansour, E., Simulation discounted cash flow valuation for internet companies: a case study, International Journal of Business Information Systems 6 (1) : 18- 33

(2008) Ali, M., Brooks, L. and Alshawi, S., A structurational analysis of CRM systems' cultural aspects: a comparative case study, International Journal of Value Chain Management 2 (1) : 57- 75

(2006) Ali, M. and AlShawi, S., Adaptation of CRM systems: cross-cultural impact, International Journal of Knowledge, Culture and Change Management 4 241- 247

(Accepted) Alhaiou, T., Irani, Z. and ALI, M., THE RELATIONSHIP BETWEEN eCRM IMPLEMENTATION AND E-LOYALTY AT DIFFERENT ADOPTION STAGES OF TRANSACTION CYCLE: A CONCEPTUAL FRAMEWORK AND HYPOTHESIS, International Journal of Value Chain Management Forthcoming

Conference Papers

(2006) Ali, M., Brooks, L. and Alshawi, S., Cultural dimensions and CRM systems implementation: A preliminary framework, 12th Americas Conference on Information Systems Download publication

(2005) El Said, G., Hone, K. and Ali, M., National culture and on-line trust: A study of Egyptian internet users, IWIPS - International Workshop on Internationalisation of Products and Systems Conference Series, Designing for Global Markets 7 43- 55 Download publication

(2004) Ali, M. and Alshawi, S., Adoption of CRM: cross-cultural impact, a literature review, Conference on Knowledge, Culture, and Change in Organization, International Journal of Knowledge, Culture and Change. Management (4) Download publication

(2004) Ali, A. and Alshawi, S., Potential impact of cultural differences on customer relationship management (CRM) systems, 10th Americas Conference on Information Systems (AMCIS 2004)

(2004) Ali, M. and Alshawi, S., Potential impact of cultural differences on electronic customer relationship management (eCRM) systems, 10th Americas Conference on Information Systems (AMCIS 2004)

(2004) Ali, M. and Alshawi, S., A cultural approach to study customer relationship management (CRM) systems, Conference on Information Science and Technology Management (CISTM 2004) Download publication

(2004) Ali, M. and Alshawi, S., Developing a structurational approach to electronic customer relationship management (eCRM), EMCIS Download publication

(2006) Ali, M., Brooks, L. and Alshawi, S., Cultural dimensions and CRM systems: a cross-cultural case study, 11th Annual UKAIS Conference Download publication

(2006) Ali, M., Brooks, L. and Alshawi, S., Cultural dimensions and CRM systems: A structurational analysis, European Mediterranean Conference on Information Systems Download publication