Dr Anastasia Papazafeiropoulou


Director of Postgraduate Studies

Room: St John's 126
Brunel University London
United Kingdom
Tel: +44 (0)1895 266035
Fax: +44 (0)1895 251686
Email: Anastasia.Papazafeiropoulou@brunel.ac.uk

Web: Personal Website
Web: Google Scholar Profile


Anastasia Papazafeiropoulou is Senior Lecturer in Information Systems and Post-graduate Director in the Department of Computer Science.  She has studied computer science and information systems at the Athens University of Economics and Business (BSc and MSc) and has completed her doctoral research into the adoption of electronic commerce systems by Small and Medium Size Enterprises (SMEs) at Brunel University London. She then became Lecturer and later Senior Lecture at Brunel. Her research interests are related to the adoption and use of technology by individuals and organisations. She has study the adoption of technologies such as electronic commerce, broadband Internet, Enterprise Recourse Planning Systems (ERPs), Customer Relationship Management systems (CRMs), IP-telephony and mobile TV, while recently her research involves the use of social media by organisations as well as their application in developing countries. She is also a mindfulness facilitator certified by the University of California in Los Angeles (UCLA) and has a particular interest in mindfulness practices and their influence in using technology more effectively.

Research and Teaching

Research Interests

My research interests are broadly concerned with the sociotechnical nature of the adoption and exploitation of Information and communication technologies (ICTs) in organizations and society. I have an international reputation for qualitative studies of Information systems adoption by Small Companies (SMEs) as well as individual users. Starting with early studies of electronic commerce, I have later extended this work into other innovative technologies such as broadband Internet, Enterprise Resource Planning systems (ERPs), Customer Relationship Management systems (CRMs), IP-telephony and mobile TV. My current research agenda focuses on analysing the IT adoption theories and their appropriateness to IT use by organizations and individuals by:

  • Examining users’ behaviour and reasons for adoption/participation in digitally engaged communities through social networking sites.
  • Investigating the effect of mindful practices on information overload as it manifest for individuals and organisations deriving from the adoption of multiple Information and Communication technologies (ICTs) such as the Internet, e-mail and social networking.

I have a genuine interest to promote my research to a wide audience outside the academic circle, so I have been interviewed by the BBC, Mail on Sunday and published an article at the conversation, an on-line newspaper on academic research.


I am Postgraduate Director and involved in post-graduate teaching and supervision with emphasis on business integration and Enterprise Resource Planning Systems (ERPs). I am certified practitioner of SAP the largest software provider of ERP systems. I am:

Module leader for CS5552 ERP systems theory and practice

The module examines the rationale, theories and practices around Enterprise Resource Planning systems (ERP) and develops the knowledge required to understand the forces driving ERP design and implementation. The module provides an introduction to the SAP R/3 environment and the practice of business process integration in that environment.

Module leader for CS5518 Business Integration

The module aims to develop a critical understanding of the issues of integrating people, process and technology systems both within and across organisational contexts. Example topics of study include: the dimensions of business integration, collaborative working and its issues, virtual organisations, electronic markets and commerce policy.

Research Supervision

Supervising of a number of postgraduate student projects/dissertations in the field of technology adoption by individuals and organisations. I have graduated 7 PhD students as first supervisor and supervising currently another 4 PhD students as follows:


1. Huinan Xu: Understanding web services adoption (graduated 2005)

2. Oluwasola Oni: Broadband adoption by SMEs (graduated 2008)

3. Enas Al-Lozi: Explaining users intentions to continue participation in web 2.0 communities: The case of facebook in the Hashemite Kingdom of Jordan (graduated 2011)

4. Azael Serrano: An action research approach to develop a framework for the development of dot-com ventures for SMES (graduated 2012)

5. Inam Abousamber: Wi-Max adoption in Saudi Arabian SMEs (graduated 2012)

6. Ana Burman: Adoption of ICT services for supporting breast feeding networks (graduated 2013)

7. Mona Althonayan: ERP implementation in the higher education sector (register 2013)


8. Konstantina Spanaki: Integrating GRC and Enterprise Architecture into organisations (submitted 2014)

9. Omar Bajri: Adoption of Human Resource (HR) Management Systems in Saudi Arabian banks. (registered 2010)

10. Bashir Tenuche: On-line communities in social media enterprise pages

11. Bibian Ogbuji



Journal Papers

(2013) Al-Debei, MM., Al-Lozi, E. and Papazafeiropoulou, A., Why people keep coming back to Facebook: Explaining and predicting continuance participation from an extended theory of planned behaviour perspective, Decision Support Systems

(2012) Oni, O. and Papazafeiropoulou, A., Diverse views on IT innovation diffusion among SMEs: Influencing factors of broadband adoption, Information Systems Frontiers 1- 19

(2010) Diwedi, Y., Papazafeiropoulou, A., Brinkam, W-P. and Lal, B., Examining the influence of service quality and secondary influence on the behavioural intention to change Internet service provider, Information systems frontiers 12 (2) : 207- 217

(2009) Constantiou, ID., Papazafeiropoulou, A. and Dwivedi, YK., The diffusion of IP telephony and vendors' commercialisation strategies, Journal of Information Technology 24 (1) : 25- 34 Download publication

(2009) Nasirin, S. and Papazafeiropoulou, A., E-government intiatives in the developing world: challenges and opportunities (Editorial), Information Technology for Development 15 (3) : 149- 150

(2009) Fitzgerald, G., Barad, M., Papazafeiropoulou, A. and Alaa, G., A framework for analyzing flexibility of generic objects, International Journal of Production Economics 122 (1) : 329- 339

(2009) Ezz, I., Papazafeiropoulou, A. and Serrano, A., Challenges of interorganizational collaboration for information technology adoption: insights from a governmental financial decision-making process on Egypt, Information Technology for Development 15 (3) : 209- 223

(2009) Constantiou, I. and Papazafeiropoulou, A., The vendors’ perspective on the choice process of IP telephony, International Journal of Entrepreneurship and Innovation Management 9 (1/2) : 174- 189

(2009) Constantiou, I., Papazafeiropoulou, A. and Thanning-Verdelo, M., Does culture affect the adoption of advanced mobile services? A comparative study of young adults’ perceptions in Denmark and UK, DATA BASE 40 (4) : 132- 147

(2008) Yusof, MM., Kuljis, J., Papazafeiropoulou, A. and Stergioulas, LK., An evaluation framework for health information systems: human, organization and technology-fit factors (HOT-fit), International Journal of Medical Informatics 77 (6) : 386- 398

(2008) Yusof, MM., Papazafeiropoulou, A., Paul, RJ. and Stergioulas, LK., Investigating evaluation frameworks for health information systems, International Journal of Medical Informatics 77 (6) : 377- 385

(2007) Dwivedi, YK., Khan, N. and Papazafeiropoulou, A., Consumer adoption and usage of broadband in Bangladesh, Electronic Government, an International Journal 4 (3) : 313-

(2007) Choudrie, J. and Papazafeiropoulou, A., Assessing the UK policies for broadband adoption, Information Systems Frontiers 9 (2-3) : 297- 308 Download publication

(2007) Papazafeiropoulou, A., Gandecha, R. and Stergioulas, LK., Interpretive flexibility along the innovation decision process of the UK NHS care records service (NCRS): insights from a local implementation case study, International Journal of Technology and Human Interaction 3 (2) : 1- 12 Download publication

(2007) Nasirin, S., Morar, S. and Papazafeiropoulou, A., Editorial, Electronic Journal of Information Systems in Developing Countries 30 i-

(2006) Dwivedi, YK., Papazafeiropoulou, A., Gharavi, H. and Khoumbati, K., Examining the socio-economic determinants of adoption of the 'Government Gateway' initiative in the UK, Electronic Government 3 (4) : 404- 419 Download publication

(2006) Choudrie, J. and Papazafeiropoulou, A., Lessons learnt from the broadband diffusion in South Korea and the UK: implications for future government intervention in technology diffusion, Electronic Government 3 (4) : 373- 385 Download publication

(2005) Gandecha, R., Atkinson, C., Papazafeiropoulou, A. and Stergioulas, L., Machines and machinations: the integrated care record service in the UK national health service, Journal of International Technology and Information Management 14 (4) : 1- 12 Download publication

(2005) Fitzgerald, G., Papazafeiropoulou, A., Piris, L. and Serrano, A., Organizational perceptions of e-commerce: re-assessing the benefits, Electronic Markets 15 (3) : 225- 234 Download publication

Conference Papers

(2007) McGrath, K. and Papazafeiropoulou, A., Persistent problems with IT-user collaboration: a functionalist explanation of relationship management, 28th International Conference on Information Systems (ICIS)

(2007) Oni, O. and Papazafeiropoulou, A., The UK SMEs experience of broadband diffusion, Americas Conference on Information Systems (AMCIS 2007)

(2007) Oni, O. and Papazafeiropoulou, A., SMEs and IT innovation. What's the way forward?, Americas Conference on Information Systems (AMCIS 2007)

(2006) Constantiniou, I. and Papazafeiropoulou, A., Is there a viable future for residential IP-telephony users? Exploring providers' and end-users' perspectives, 17th Australasian Conference on Information Systems (ACIS 2006)

(2006) Dwivedi, YK., Papazafeiropoulou, A. and Brinkman, W-P., Examining the second wave of broadband use: service quality and secondary influence on continued broadband subscription, 12th Americas Conference on Information Systems

(2006) Constantiniou, I. and Papazafeiropoulou, A., The provider's perspective in IP-telephony diffusion: insights from the Danish market, 14th European Conference on Information Systems (ECIS 2006)

(2006) Ezz, I. and Papazafeiropoulou, A., Inter-Organisational Collaboration Towards Process Integration in the Public Sector. E-Government Collaboration in Egypt, 39th Annual Hawaii International Conference on System Sciences (HICSS-39)

(2005) Papazafeiropoulou, A., Gandecha, R. and Stergioulas, LK., Interpretive flexibility along the innovation decision process of the UK NHS care records service (NCRS): insights from a local implementation case study, 13th European Conference on Information Systems (ECIS 2005)

(2005) Choudrie, J. and Papazafeiropoulou, A., Exploring government intervention in the diffusion of broadband: the cases of Hong Kong and Korea, International Association for Computer Information Systems (IACIS Pacific 2005)

(2004) Gandecha, R., Atkinson, C., Papazafeiropoulou, A. and Pouloudi, A., Analyzing the UK NHS care records service (NCRS): a stakeholder/actor network theory perspective, Americas Conference of Information Systems (AMCIS 2004)

(2004) Papazafeiropoulou, A. and Light, B., Enterprise resource planning or enterprise recourse plotting? Technological, organisational and inter-organisational aspects of ERP Diffusion and Adoption, 8th Pacific Asia Conference on Information Systems 2004 (PACIS 2004)

(2004) Light, B. and Papazafeiropoulou, A., Reasons behind ERP package adoption: a diffusion of innovations perspective, 13th European Conference on Information Systems (ECIS 2004)

(2005) Xu, H., Papazafeiropoulou, A. and Sharma, SK., An alternative methodological approach for the analysis of the adoption of web services by organizations: insights from three case studies, Conference on Digital Economy (CoDe2005)

Book Chapters

(2007) Williams, MD., Dwivedi, YK., Middleton, C., Wilson, D., Falch, M., Schulz, A., Weerakkody, V., Papazafeiropoulou, A., Ramdani, B. and Gholami, R., Global diffusion of broadband: current state and future directions for investigation. In: McMaster, T., Wastell, D., Fermeley, E. and DeGross, JI. eds. Organizational Dynamics of Technology-Based Innovation: Diversifying the Research Agenda. (235/2007) : 529- 532

(2004) Papazafeiropoulou, A., A framework for the investigation of the institutional layer of IT diffusion: using stakeholder theory to analyse electronic commerce diffusion. In: Damsgaard, J. and Henriksen, HZ. eds. Networked Information Technologies: Diffusion and Adoption. 167- 179

(2004) Pouloudi, A., Gandecha, R., Atkinson, C. and Papazafeiropoulou, A., How stakeholder analysis can be mobilized with actor-network theory to identify actors. In: Kaplan, B., III, DT., Wastell, D., Wood-Harper, AT. and DeGross, JI. eds. Information Systems Research: relevant Theory and Informed Practice. (143/2004) : 705- 711

Page last updated: Friday 29 August 2014