Please select whether you have a Windows Operating System (Windows XP, Vista or Windows 7) or a Macintosh Operating System (Mac OS X)
For more specific help go to the Student Support or Staff Support areas on the portal.
|
Software |
Notes |
|
Web Browser
Certified & Supported versions
Internet Explorer: 7
Firefox: 1.5, 2.0
Chrome: Not supported.
|
Internet Explorer
Unsure of your browser version?
- Open your browser.
- From the menu bar select Help.
- Select About Internet Explorer.
Adding u-Link to your “Allowed”/“Trusted Sites”
From the menu bar select
Tools.
Select
Internet Options …
Click on the second tab,
Security.
Click on
Trusted Sites, followed by
Sites…
Uncheck the box labelled
Require service verification (https:) for all sites in this zone.
Enter
*.brunel.ac.uk and then click
Add.
Click
OK.
Under
Security level for this zone, move the slider to
Medium Low.
Click
OK.
Firefox
For students with u-Link problems, please use Firefox as it is generally fasters at running u-Link.
Adding u-Link to your “Allowed”/“Trusted Sites”
From the menu bar select
Tools.
Select
Options…
Click on the
Web Features tab.
Click the first
Allowed Sites button.
Enter
*.brunel.ac.uk and then click
Allow.
Click
OK, followed by
OK
If you are using Firefox 3.0.x, please follow the instructions below -
From the menu bar select
Tools.
Select
Options…
Select the Content Tab
Click on Exceptions
Enter
*.brunel.ac.uk and then click
Allow.
Google Chrome
Click on the
'Tools' icon on the top right.
Click on
Options
Click the
Under the Bonnet Tab>
Click on
Content Settings
Select the
Pop Ups option
Click on
Add.... |
Java Runtime Environment (JRE)
Certified & Supported versions: 1.4.2_x, 1.5.0_04 and higher, 1.6.0_xx |
You can find out which JRE version you are using at: http://www.javatester.org/version.html
Please see the For PC: Updating your Java Runtime Environment (JRE) guide for Windows 7 Users for information on how to install a compatible version. |
Microsoft Office
|
If you have Office 2003 and need to view 2007 documents, you must download and install the free viewers are available at (scroll down to Compatibility Pack):
http://support.microsoft.com/kb/923505 |
| Adobe Reader |
If you already have Adobe Reader installed or are still experiencing problems, you can try disabling viewing in the browser.
Click
Start > All Programs > Adobe Reader.
From the menu, select
Edit, then select
Preferences... Under Categories, select Internet.
Untick
Display PDF in browser.
Click
OK, then close Adobe Reader. |
| Adobe Flash Player |
|
| Adobe Shockwave Player |
|
| Adobe Authorware Player |
|
| 7-Zip |
More efficient that Win-Zip. |
|
Windows Media Player |
|
| Lavasoft Ad-Aware / Spybot Search & Destroy |
One of the first things you should do is to ensure that your computer is free of any spyware, or adware. These programs can install themselves without your knowledge and can interfere with the websites you visit – in addition, they can slow your computer down, and compromise your online security. |
| VLC Player |
A free Media player that plays any media file. |
Disabled Users
This section of the Windows Set Up is only for disabled users. If you are having difficulties in using your screenreader software to access u-link please contact the Assistive Technology Adviser on assistive-technology@brunel.ac.uk.
Alternatively disabled students can make an appointment with the Assistive Technology Adviser through Disability and Dyslexia Service to go over how to use u-Link with your assistive technology. If you think there maybe a problem with u-Link itself then please report this contact u-Link Support via the Student Centre.
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Mac Set Up
You need to check whether the software you are using is compatible with u-Link – please note that installation and troubleshooting queries regarding the below software should be sought from the software vendor, not the University.
|
Software |
Notes |
Mozilla Firefox
Certified & Supported versions: 2.0
|
Adding u-Link to your “Allowed”/“Trusted Sites”
From the Firefox menu, select Preferences
Click Web Features, followed by the Allowed Sites button next to Block Popup Windows
Enter weblearn.brunel.ac.uk and then click Allow
Click OK, and then OK again. |
Apple Safari
Certified & Supported version:
3 |
From the Safari menu, ensure there is not tick next to Block Pop-up Windows. |
Microsoft Office for Mac |
|
| Windows Media Player |
|
| Real Player |
|
| Apple QuickTime Player |
|
| Adobe Players |
|
| Adobe Reader |
If you already have Adobe Reader installed or are still experiencing problems, you can try disabling viewing in the browser.
Click Start > All Programs > Adobe Reader.
From the menu, select Edit, then select
Preferences... Under Categories, select Internet.
Untick Display PDF in browser.
Click OK, then close Adobe Reader. |
| Other popup blocking software |
If you are using other software such as the Google Toolbar, Yahoo! Toolbar (etc) please refer to the software vendors site for instructions on how to allow popups on a specific site. |
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Support documentation on the u-Link Portal is located on the Intranet in a PDF format.
When accessing files you might be prompted to enter your Brunel University Computer Centre username and password.
All of our support documentation can be provided in
alternative
formats, please visit the accessibility section for more details.
