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Hiding and Revealing sections on your "My u-Link" screen |
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On the My u-Link page, click the Edit Course List button (pencil icon) at the top-right of your course list.
From this page, you can hide, show and reorder the sections in your course list:
- To hide or show a single section, click the Hide Link or Show Link button in the Visibility column.
- To hide or show multiple sections, tick the boxes next to them, then click Show or Hide at the bottom of the list.
- To move one or more sections, tick the box(es) next to it/them, then click the Move button next to where you want to move it/them to and select either Move Selected Above or Move Selected Below.
- Click the Restore Default button at the bottom of the list to make all sections visible and sort them alphabetically.
If the name of a section is truncated (ends with "..."), you can hover the pointer over the name to see the full name.
When you are finished, click the
My u-Link tab to return to the My u-Link page.
Hiding sections can be quite useful as the more sections you have on the My u-Link page, the longer it takes to display.
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u-Link hangs/freezes my Internet browser |
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The most common cause of this issue is when a prompt on your computer
has lost its "focus" (it ends up behind the window you are looking at).
You can re-focus the window by pressing (and holding) the Alt key on your
keyboard and tapping the Tab key, if any of these items looks like a coffee cup keep
tapping the Tab key
until you read this, and then release the Alt key.
This should re-focus the prompt, click OK on this prompt -
your browser should now unfreeze/hang.
There are 3 main causes for this:
- An incompatible Java version (see Computer Set Up)
- Not allowing pages to full load before clicking on the next
- You have left your computer inactive for a while
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Disabling the pop-up blocker |
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Windows XP (Service Pack 2) by default blocks popups from appearing whilst you are browsing the Internet. Below are some steps which will ensure that you can access u-Link safely and fully, whilst not compromising the security you need in order to stay safe online.
- Open Internet Explorer, you can do this by double clicking on the Internet Explorer icon on your desktop.
- Once Internet Explorer has loaded, go to the Tools menu which is at the top of the screen.
- Select Internet Options... from the menu - this will load the following dialog:
- Click on the third tab, Privacy.
- Check the box next to Block pop-ups (see figure below)
- Enter the URL https://weblearn.brunel.ac.uk/ in the first text box.
- Click on the Add.
- Click Close.
- Click the Apply in the window headed Internet Options.
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Adding u-Link to your "Trusted Sites"/"Allow List" |
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If you are having problems downloading files, or are getting
messages saying that pop-ups have been blocked then you should add
u-Link to your "Trusted Sites", or "Allow List" (whichever appropriate).
Please refer to
our Computer Set Up section for information on how to do
this.
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I am no longer prompted to "Open" or "Save" a file in Internet Explorer |
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When you open files in u-Link by default Internet Explorer asks you whether you'd like to "Open" or "Save" the file. If you've turned this feature off and would like to re-enable this standard Internet Explorer feature the below instructions will help:
- Double click on My Computer, select Tools from the menu bar and then Folder Options
- The Folder Options dialog will appear. Select the File Types tab.
- A list will appear showing all the File Types and their associated programs, find the file type that no longer prompts you to "Open" or "Save", eg PPT - Microsoft PowerPoint Presentation, DOC - Microsoft Word Document, etc.
- Click Advanced, the Edit File Type dialog will appear, as shown right.
- There are three options (as highlighted): Confirm open after download, Always show extension and Browse in same window. Ensure Confirm open after download is selected, and click OK.
- Click OK.
- Try accessing the file again, it should now prompt you whether you wish to "Open" or "Save" the document.
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I get a "The download of the specified resource has failed" error when trying to open an audio or video file
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This error may occur with audio and video files that open in Windows Media
Player because it is unable to play media from a secure connection such as that
used by u-Link.
To work around this limitation, you can change your computer settings as
described in I am no longer prompted to "Open" or "Save"
a file in Internet Explorer, for the appropriate file type, such as WMA,
MP3, WMV. You will then be able to download the file and open it from your
computer.
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I get a "The selected file has a scheme that is not recognized..." message when trying to open an audio or video file
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This message may occur with audio and video files that open in Windows Media
Player because it is unable to play media from a secure connection such as that
used by u-Link.
To work around this limitation, you can change settings for file types such as
WMA, WMV and MP3 as follows:
- From the Tools menu, select Options.
- Click the Content tab, then Manage under File Types (Firefox 2), or click the Applications tab (Firefox 3)
- Firefox 2: for each file type, click Change Action then select "Open them with the default application"
- Firefox 3: for each file type, use the drop-down list to change the action to "Use Windows Media Player (default)"
This will cause the media to be downloaded to a temporary location on your
computer before being played.
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Caching Error (Unable to store of update files in the cache) |
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If the screenshot (shown right) appears on your computer when attempting to access/use u-Link simply click OK.
If you are getting this message repeatedly please follow these guidelines.
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"Add attachment" button not functioning |
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If when clicking Browse for Files within your section the Content Browser does not appear, you should do the following:
- Click My u-Link, ensure the page loads fully. Go back to your section, and re-try. If this doesn't resolve the issue.
- If this didn't resolve the issue, log out of u-Link, and close down all your browser windows. Re-launch your browser and then re-try.
- If this didn't resolve the issue you'll need to check whether you have a compatible version of the Java Runtime Environment (JRE) (See Recommended Software)
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Accessing Authorware (e.g. Virtual Lectures) through u-Link |
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If you are experiencing trouble accessing Authorware files such as Virtual Lectures through u-Link, you may need to adjust your computer settings.
Performing the following changes below should resolve the problem:
Please note: Owners of the new Intel based Macs, introduced January 2006 onwards (all models) will not be able to play Authorware files, as Adobe, the software supplier stopped updating its authorware plug-in for Macs. Users are advised to view the content on Campus or on a Windows based Computer.
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Printing & Saving from a
Learning Module |
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If you are experiencing trouble printing and saving files from a Learning Module then please view our Printing & Saving from a Learning Module guide.
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Support documentation on the u-Link Portal is located on the Intranet in a PDF format.
When accessing files you might be prompted to enter your Brunel University Computer Centre username and password.
All of our support documentation can be provided in
alternative
formats, please visit the accessibility section for more details.
