Residence Regulations for Brunel University Residences 2011/12

WELCOME

On behalf of all the Accommodation and Residential Services staff, we would like to welcome you to Brunel University. The Regulations, which apply to all residents, are set out in this booklet. Inevitably, there are many do's and don'ts, but we are sure you will understand that these are designed with your welfare and safety in mind. We would urge you to take the time to read this booklet before you make a commitment to coming to University Residences, and to retain it for future reference.

It is the University's responsibility to cater for the needs of all its residential students, and to nurture an environment which is primarily conducive to study, but which also respects the legitimate desires of individuals to enjoy themselves, provided that in doing so the community does not suffer. That is why we need to make sure all students abide by the Regulations. There is no reason for any student to find themselves on the wrong side of these Regulations if they are prepared to accept that reasonable behaviour and consideration for others are the guiding principles for successful living in University Residences.

The Residence to which you have been allocated will become your home for the upcoming academic session. We hope that you will take full advantage of the facilities that are available to make the most of your stay in residence.

ENJOY YOUR STAY AND GOOD LUCK WITH YOUR STUDIES!

Our achievements and commitments to you:

The RCCS (Residential, Catering and Conference Services) Department of Brunel University fully and actively supports the principles of the Universities UK/SCOP Code of Practice for the Management of Student Housing. For further information, see the Universites UK website.

Brunel University is signed up to the UUK Code of Practice. The Code outlines best practice and provides benchmarks for the management and quality of student housing in the Higher Education sector. A full version of the UUK Code of Practice is available to download at www.universitiesuk.ac.uk/acop.

The RCCS Department has for the past eight years received 'Hospitality Assured' accreditation which demonstrates our commitment to excellence in customer service and a high level of customer satisfaction.

Residential, Catering and Conference Services Mission Statement:

'Residential, Catering and Conference Services aims to provide a range of quality hospitality services to all its customers within the education environment of Brunel University'

Residential, Catering and Conference Services Customer Promise