Hospitality Assured
On the 1 October 2003, Brunel University Residential, Catering and Conference Services (RCCS) was awarded the Hospitality Assured accreditation for Service and Business Excellence. Brunel University RCCS is among only a handful of similar businesses within the university sector to be awarded the Hospitality Assured accreditation for the entire Residential (including the Accommodation Office and Housing Office), Catering and Conference operations.
Being a Hospitality Assured accredited organisation demonstrates a commitment to service and business excellence and the ability to exceed the expectations of existing and potential customers. It is also a mark of a quality employer. More information on the Hospitality Assured accreditation can be found on the Institute of Hospitality website.
A key aspect of the award is customer satisfaction. If you have any comments to make about any aspect of our service, please complete our online form. We will be happy to receive your feedback.
Investors in People
The Accommodation Office is proud to say that as part of the RCCS department we were awarded the IiP accreditation in September 2008. Investors in People is a prestigious national benchmark of good practice, setting the standard for organisations to improve their business performance.
UUK Code of Practice
Brunel University is signed up to the UUK Code of Practice. The Code outlines best practice and provides benchmarks for the management and quality of student housing in the Higher Education sector. A full version of the UUK Code of Practice is available to download from the Universities UK website.
The Frank Buttle Trust Quality Mark
The Frank Buttle Trust Quality Mark was set up to recognise Higher Education institutions that go that extra mile to support students who have been in public care. The Accommodation Office is pleased to have contributed to Brunel University in maintaining this quality mark. More information can be found in the University Accommodation policy.
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