Mediation service
The University welcomes the views of its students and recognises that there may be occasions when you are dissatisfied with an aspect of your experience at Brunel. It is the University’s policy that such concerns are dealt with in a fair and transparent way that respects the rights of all individuals involved.
The University offers a mediation service to students, the aim of which is to resolve problems quickly and easily. An independent mediator will encourage both sides to a dispute to reach a solution to which they are both satisfied. For further information about the mediation service please download our PDF. (Intranet page, log-in required)
The University also has a Complaints Procedure in place and a designated Student Complaints & Investigating Officer based in Student Services who would be happy to discuss with you any concern you may have during your time at Brunel, and how to raise your concern with the appropriate person and get it resolved. Other people who may be able to advise or help you are:
• an Officer of the Union of Brunel Students (UBS);
• the Advice and Representation Centre (ARC); or
• a Counsellor.
You can find out more on our webpages or by email at Mediation@brunel.ac.uk
