Victim Support – Service Delivery Volunteer
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Victim Support (VS) is the leading independent charity for people affected by crime in England and Wales. Our specialist teams provide individual, independent, emotional and practical help to enable children, young people and adults recover and move beyond the impact of crime.
Last year we offered support to just under one million victims of crime. We understand the impact that crime has on people’s lives and know what it takes to help them get their lives back on track. Our expertise and experience are the reason why 96% of victims we supported last year were satisfied with the support we gave them.
Our support services are free, confidential, tailored to individual needs and continue for as long as it takes. Because we understand the impact that crime has on people and their communities, we’re able to work with them to rebuild their lives after crime.
Details of the Volunteering Opportunity:
- Contacting people who have been victims of crime, either over the phone, at the victim’s home or another mutually agreed location
- Clearly explaining the role of Victim Support and empowering victims to overcome the emotional, psychological and practical effects of crime.
- Communicating in a way that is appropriate to the person being supported
- Helping people explore how their experience of crime has affected their lives and identifying ways to enable them to recover from the experience
- Working with people to identify their individual needs and helping them to choose options they feel are right for them.
- Identifying situations where we cannot directly meet the needs of the victim and working with the client and the manager to make appropriate referrals
- Liaising with staff to arrange practical help for victims.
- Promoting the rights of people you support and respecting diversity
- Giving information about other agencies and their procedures.
- Giving information and help with applications for criminal injuries compensation.
- Attending training, support sessions and volunteer meetings.
- Keeping your manager informed of actions and progress on each case
- A caring, mature and supportive empathy towards others
- A non-judgemental, impartial and confidential approach to supporting others
- A commitment to ensuring victims all have equal access to our services.
- Respect for the diversity of our colleagues and clients
- Willing to work within our values, procedures and policies
- Good listening skills and good verbal communication skills
- Basic IT skills suitable for accessing our webpages, internet and emails
- Friendly, reliable, approachable, and a confident team player
*DBS required – provided free of charge by Brunel Volunteers
- Travel expenses reimbursed
- Free training
- Hours volunteered will be recorded on your HEAR – which goes on your permanent university record.
- All hours contribute towards your Brunel Volunteers Award, which leads to an invitation to the Brunel Volunteers Awards Ceremony