Chapters in Edited Books Eatock, J., Serrano, A., Giaglis, G.M., and Paul, R.J. (2002) Evaluating Information Technology: Lessons from Integrating Business Process Simulation with Computer Network Simulation. Systems Engineering for Business Process Change: New Directions Henderson, P. (Ed.) Springer-Verlag, London, pp. 150-159.

Eatock, J., Giaglis, G.M., Paul, R.J., and Serrano, A. (2000) The Implications of Information Technology Infrastructure Capabilities for Business Process Change Success. In Systems Engineering for Business Process Change Henderson, P. (Ed.) Springer-Verlag, London, Vol. 1, pp. 127-137.