Eatock, J., Paul, R.J. and Serrano, A. (2002) Discrete Event Simulation for Information Technology and Process Performance Evaluation: A Case Study.  Eldabi, T., Robinson, S., Taylor, S.J.E. and Wilcox, P.A. (Eds).  OR Simulation Study Group Workshop, Horton Grange, Birmingham, 20-21 Marzo. The Operational Research Society, pp.177-184.

Serrano, A., Eatock, J., and Macredie, R. (2000) Integration of Computer Network and Business Process Event Discrete Simulation Models Towards a Generic Reengineering Approach.  Znati, T. and Simon, R. (Eds).  Proceedings of the Communications Networks and Distributed Systems Modelling and Simulation 2000 Western Multiconference, San Diego, California, The Society for Computer Simulation International, pp. 113-118.

Giaglis, G.M., Paul, R.J., and Serrano, A. (1999) Reconciliation of Business and Systems Modelling Via Discrete Event Simulation.  Farrington, P.A., Nembhard, H.B., Sturrock, D.T., and Evans, G.W. (Eds). Proceedings of the 1999 Winter Simulation Conference, Phoenix, Arizona, The Society for Computer Simulation

International, pp. 1403-1409.

Eatock, J., Serrano, A., Giaglis, G.M., and Paul, R.J. (1999) A Case Study on Integrating Business and Network Simulation for Business Process Redesign. Proceedings of the 4th UK Simulation Society Conference, Cambridge, Abril. pp. 114-118.