The use of technology within Knowledge Management: A review

Dr Will Venters,
Department of Information Systems,
London school of Economics,
Houghton Street,




This paper reviews how technological artefacts are employed within Knowledge Management interventions. The paper first describes the nature of technology within Knowledge Management practice. It then draws upon a categorisation of knowledge management as either functionalist or interpretivist to consider the use of technology either encoding knowledge objects, or in supporting personalisation and the emergence of communities of practice. The paper draws upon phenomenological writings, in particular the work of Martin Heidegger, in order to consider the way in which individuals engage with technology and how this impacts upon the desire of knowledge management technology. Finally the paper concludes by calling up future research to consider the situated design of technology for Knowledge Management.


KEYWORDS: Knowledge Management, Literature Review, Technology, Knowledge Management Systems.