The trackers sync daily with your Brunel Moves account. All connected trackers, apart from Apple, will sync with Moves at 23:55 (11:55pm) and pull through all your activity for that day. Your activity is then converted into points.
Apple Health will only sync activity when you open the Moves+ app. If you don’t open the Moves+ app, any points earned will be rolled over. We recommend that you open your app every day.
For new users tracking with Google, Fitbit and Withings, you will need to open your tracking app in order to sync through the activity. Please note it will take at least a day for the first sync with Moves+.
Garmin - if you're using Garmin you are not able to manually sync activity. Your tracker will automatically sync when new data is sent from Garmin. (Garmin sends Moves+ data when the user completes an activity - typically every hour or so). You will get updated points when your Garmin syncs with Moves+ or in the overnight sync.
Strava - Users who connect with Stava cannot manually ‘sync’ on Moves+. Your activity will be pulled through to Moves+ in the automatic nightly sync.
Visit the Moves+ website for detailed troubleshooting guidance