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Brunel for Business - Webinar Series: Adapting Business to the New Norm

Brunel for Business - Webinar Series: Opportunities and Resilience in Crisis


Adapting Business to the New Norm: An in-conversation with hospitality industry business owners.
Although it may be too soon to make a full assessment of the effects of the Covid-19 pandemic, it is clear that the shutdowns and restrictions in place in all major economies will dramatically reduce economic outputs, as well as spending by households and organizations, corporate investments, and international trade. One of the most heavily hit sectors is hospitality. Not only has demand from leisure travel dropped significantly, business travel is also nearly all suspended. It is clear that, to survive this crisis, managers in this industry will need to be creative and flexible. In this session, we will share how a family-owned hotel is engaging multiple stakeholders in a collaborative process of recognising the challenges faced, rationalising the changes needed, and refashioning the recovery strategy. The focus of this session is on the hospitality industry, and small, family-owned businesses.


Dr Ana Canhoto is a Reader in Marketing and the divisional lead for Marketing at Brunel University London. Her research focuses on the role of technology in interactions between firms and their customers.


Dr Liyuan Wei is a Senior Lecturer in Marketing, and leads Brunel University London’s undergraduate programme in Marketing. Her area of expertise is devising marketing strategies based on consumer psychology and sociology, to drive individual and societal well-being.


Mr Tim Kourdi is a business owner, with interests in the education and hospitality industries, and a background in risk and quality management. As CEO, he is leading the recovery effort for his businesses, with a particular emphasis on knowledge management, marketing, operations, planning and leadership.www.thestmargaretshotel.co.uk

​​​Register your interest for this business webinar, via eventbrite​, and a link to the Zoom stream will be sent automatically, in advance of the session​