Exit Menu

Citizens Advice Witness Centre - Court based Volunteer



Details of the Charity:

We provide free and independent support for both prosecution and defence witnesses in every criminal court in England and Wales. Our trained volunteers provide practical information about the process, as well as emotional support to help witnesses feel more confident when giving evidence.

Details of the Volunteering Opportunity:

  • Give witnesses and their supporters confidential support, guidance and information to make their experience of a criminal court more comfortable.
  • Help witnesses cope with the emotional effects of giving evidence.
  • Explain court procedures, legal terminology and decisions.
  • Show witnesses and others around the courtroom before a trial so they are familiar and at ease in the environment.
  • Listen to the concerns witnesses have, empathising with them, and advocating where appropriate.
  • Help witnesses prepare themselves for a range of possible trial outcomes.
  • Go into the courtroom with a witness when it’s allowed.
  • Ensure that witnesses continue to get our assistance after court if they need it.
  • Work as part of a team with other Witness Service volunteers and staff as well as liaising with court personnel.

Skills Required:

  • Be friendly, caring, supportive and empathetic towards others
  • Be non-judgemental and impartial in supporting all people
  • Good communication skills; both written and verbal, as well as being a good listener
  • Be able to work effectively as part of a team and build positive working relationships with a diverse range of people
  • Be reliable, committed and flexible
  • Resilience and willingness to adapt to change
  • Having respect for the diversity of all people, this includes witnesses, fellow volunteers and staff.
  • An understanding and commitment to the principles of confidentiality and information sharing as and when appropriate
  • An understanding and commitment to work within the service’s values, procedures and policies, including confidentiality, data protection and ensuring equal access is offered to all witnesses and and their supporters
  • Have at least basic IT skills and be willing to use internal IT systems and communication methods.
  • The ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions (Desirable) 

Additional Benefits:

  • Contribute to service’s aims of supporting witnesses within a dynamic team.
  • Training, accreditation and continued development and support in the role.
  • Gain valuable experience and development of interpersonal skills.
  • Have a positive impact in your community and on people’s lives, the witnesses and their supporters.
  • And we’ll reimburse agreed expenses too.
  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the EU
  • If you are an international student which visa do you hold?