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DeafBlind UK - Telephone Wellbeing Caller



Details of the Charity:

The DeafBlind UK exists because too many people live with deafblindness and are not getting the help they need. We show people that there can be a life beyond deafblindness.

Whether you need some support to get back on your feet after a diagnosis, a helping hand to help you do the things you love, someone to turn to when you’re feeling low or some information, advice and guidance, we’re here to help.

Losing your sight and hearing can be frightening. Our team of experts is here every step of the way to show you life beyond sight and hearing loss.

Details of the Volunteering Opportunity:

A Wellbeing Volunteer undertakes weekly calls to a range of members to check on their wellbeing. Offering support, advice, guidance and information over the telephone where needed.

What’s involved?

As a Wellbeing Volunteer, you will:

  • Provide members will quarterly wellbeing contacts.
  • Identify needs and further support
  • Provide emotional support to members
  • Contact members on their birthday
  • Make additional support calls to deafblind members as required
  • Support with data collection
  • Complete online contact record following each contact

What times do I need to commit to?

Ideally, this role requires a commitment of 2 hours a week at a set time and is based from home.

What do I need?

We require you to have Wifi and access to a PC, tablet or mobile device. This is to allow you access to the Deafblind UK phone system and submit online contact logs.

Skills Required:

This role would suit someone who:

  • Is confident and has good communication skills but also someone who may be wanting to build their confidence levels
  • Has good listening skills
  • Has a warm, friendly and engaging telephone manner
  • Can empathise with the pressures on deafblind people, their families and understand their need for support
  • Has good IT skills
  • Is self-motivated with an ability to work using your initiative within the environment of a supportive team
  • Able to enjoy interacting with our members over a wide range of subjects 
  • Aged 18 and over
  • Based in the UK
  • Has access to the internet and a device to complete Deafblind UK online volunteer training (approximately 2-3 hours)
  • Can commit to the role for at least three months

Additional Benefits:

  • Experience of an office environment that can be added to your CV
  • Be part of a friendly and dedicated team
  • Volunteering hours go towards the Brunel Volunteer Award
  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the UK
  • If you are an international student which visa do you hold?