Hillingdon Hospitals - Ward Companion
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Hillingdon Hospital is an acute and specialist services provider in North West London, close to Heathrow Airport for which we are the nearest hospital for those receiving emergency treatment. Providing the majority of services from the Trust, Hillingdon Hospital is the only acute hospital in Hillingdon with a busy Accident and Emergency, inpatients, day surgery, and outpatient clinics. The Trust also provides some services at Mount Vernon Hospital, in co-operation with the East & North Hertfordshire NHS Trust
Details of the Volunteering Opportunity:
What we are looking for? Ward Companion
We are looking for friendly and reliable volunteers who can support our inpatients to offer practical and emotional support. As a volunteer you will take on a number of simple yet crucial tasks that will make a huge difference. The activities you carry out will depend on the preferences and needs of the person you are supporting.
Why do we need your help?
The Ward Companion role is a service provided by volunteers who offer one to one companionship and support to people who are in our hospital. Volunteers provide companionship and emotional support, practical support and support with activities, signposting and information to the patient and their families.
Main duties and responsibilities
- Reporting to the nominated contact on arrival.
- Reporting to the Ward Sister / Nurse in Charge on arrival
• Pro-actively befriending patients, their relatives and visitors
• Escorting patients to other parts of the hospital, as directed by senior staff
• Completing shopping for patients. Shopping request forms must be completed by the patient before taking any money. This is essential to avoid misunderstandings
• Promoting activities that help relieve boredom
• Helping patients manage the hospital entertainment system. Topping up on credit and taking requests for the hospital radio
• Encourage patients to complete surveys, comments card which seeks feedback about the hospital stay
• Complete activity sheets to record activities
- Assisting with patient correspondence on wards (e.g. Letters for Loved Ones Communication)
• Work with our cares values of communication, attitude, responsibility equity and safety
- Have a friendly and approachable manner
• Be understanding and flexible in responding to individual needs
• Be able to engage with a diverse group of people
• Have strong communication and interpersonal skills with a good command of the English Language
• Be able to present yourself in a professional manner to members of the public, patients and their families, and staff.
• Be able to work as part of a team
• Be organised, patient and calm and cope in a busy or stressful environment
• Understand Ward and Hospital etiquette
- Understand patient confidentiality
- Be able to demonstrate a patient centred approach
- Be physically fit and able to walk for up to 3 hours at a time
- Be able to meet the minimum commitment periods for the role.
All volunteering hours will be recorded to go on your Higher Education Achievement Record (H.E.A.R).