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Hillingdon and Ealing Citizens Advice Bureau- Digital Media

Details of the Charity:

Hillingdon and Ealing Citizens Advice (HECA) is a registered charity that provides free, confidential, impartial and independent advice. Our services are available to all Hillingdon residents. HECA is a member of Citizens Advice.

Mission statement

  • To provide the advice that people need for the problems they face
  • To improve the policies and practices that affect peoples lives

HECA core services are: Advice & Information at the Hayes, Uxbridge and Ruislip CABx, a telephone advice line and telephone call-back service, guidance and assistance with negotiating with agencies, and referring to HECA’s projects and other specialist agencies as appropriate. 


Details of the Volunteering Opportunity:

  • Complete an introduction to Citizens Advice
  • Promote the Hillingdon Citizens Advice (HCA) service so that the people understand what HCA does and how they can get advice, become a volunteer or partner agency
  • Design leaflets and posters to promote the service, and update existing materials
  • Use social media, for example Twitter, to raise the profile of HCA
  • Help to share what HCA does with our stakeholders, local press or radio stations 
  • Write for our website and produce a regular e-newsletter for our stakeholders/partners
  • Monitor and review our website critically to identify improvements
  • Talk to clients or volunteers about their experiences 
  • Help arrange promotional talks or events to promote HCA as and when needed 

We estimate that 4-6 hours per week would be good however we can be flexible about the time spent and how often you volunteer so come and talk to us. 

Skills Required:

You don’t need specific qualifications or skills but you’ll need to: 

  • Be friendly, approachable and a confident communicator
  • Have excellent verbal and written communication skills for diverse audiences
  • Have good IT skills and knowledge
  • Have design skills including graphics and web content design
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • Be non-judgmental and respect views, values and cultures different to your own
  • Be willing to accept feedback and undertake training in your role

Additional Benefits:

  • Reinbursed travel expenses
  • Make a real difference to people’s lives 
  • Learn about the issues that affect our clients such as benefits, debt, housing etc.
  • Build on valuable skills such as communication, listening, marketing and advertising
  • Increase your employability
  • Work with a range of different people, independently and in a team.
  • Have a positive impact in your community
  • Hours volunteered will be recorded on your HEAR – which goes on your permanent university record
  • All hours contribute towards your Brunel Volunteers Award, which leads to an invitation to the Brunel Volunteers Award Ceremony


  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the EU
  • If you are an international student which visa do you hold?