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London Nightline- Hotline Volunteer

Details of the Charity:

London Nightline is a confidential and anonymous listening and information service run by students for students. We offer non-judgemental emotional support every night of term between 6pm and 8am when other university services are closed and friends are asleep.


We offer students a safe space to talk about what’s on their mind, whether it be academic stress, mental health related, homesickness, or a simple chat. We don’t tell anyone what is best for them, but give them a space to explore their options free of judgement and at a pace that suits them.

Details of the Volunteering Opportunity:

Our Hotline Volunteers are those that run the service, taking calls and providing emotional support to students that need someone to talk to. We run training sessions in Active Listening and Empathy skills before a short   appraisal and you can volunteer on the lines. The skills we focus on are used by our volunteers long after they graduate, and well-respected by employers. Once you are a volunteer with us, we ask you to do about 10 shifts per year; that’s one evening 6pm-8am at a time of your choice usually every three weeks or so. You’ll come to our office in central London, meet the other volunteers on shift, and then take about 5+ calls each an evening.


If you’re interested in student welfare, but don’t want to run the service itself, we also have roles in our publicity team that you can find on our website.

Skills Required:

  • An interest in student welfare
  • Good listening skills
  • Open to learning new skills

Additional Benefits:

  • Free training
  • Hours volunteered will be recorded on your HEAR – which goes on your permanent university record
  • All hours contribute towards your Brunel Volunteers Award, which may lead to an invitation to the Brunel Volunteers Award Ceremony.
  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the EU
  • If you are an international student which visa do you hold?