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OCD Action – Helpline Volunteer

Details of the Charity:

OCD Action is the national charity focusing on Obsessive Compulsive Disorder (OCD).

We provide support and information to anybody affected by OCD, work to raise awareness of the disorder amongst the public and front-line healthcare workers, and strive to secure a better deal for people with OCD.

OCD Action's vision is of a society where OCD is better understood and diagnosed quickly, where appropriate treatment options are open and accessible, where support and information are readily available and where nobody feels ashamed to ask for help.



Details of the Volunteering Opportunity:

About the helpline

The helpline is a confidential service offering help, information and support to people with OCD. It is also for anyone who is concerned that their friends or relatives may have OCD or a related disorder.

About the role

As a helpline volunteer you’ll listen to callers, give them information and tell them about treatment choices available. You’ll be empathetic and understanding, providing non-judgmental support.

This is a wonderful opportunity to gain experience of helpline work in a mental health charity. It’s a chance to support people coping with a difficult mental health condition to get the information and help they need. We’ll provide you with full training and support to get started.

Where will I be volunteering?

At our London office.

What will I be doing?

Responding to helpline calls, emails and answerphone messages by:

- Listening to callers concerns and queries

- Providing relevant information

What sort of commitment does it involve?
One 3 hour shift per week / for 1 year.

By volunteering with OCD Action you’ll have the chance to develop your skills, meet new people and contribute to improving the lives of those affected by OCD.

Skills Required:

  • Empathy and understanding
  • An interest in finding out more about OCD and how it might affect each individual
  • A non judgemental attitude Excellent communication & listening skills
  • Reliability
  • Good word processing/IT skills

Additional Benefits:

  • More than 30 hours of initial training
  • On-going support
  • Opportunity to develop your helpline skills and your understanding of the symptoms & treatment of OCD, its impact on the individual and their friends and family.
  • Expenses paid
  • Insurance cover
  • All hours volunteered will be recorded on your HEAR – which goes on your permanent university record
  • Hours volunteered will contribute towards your Brunel Volunteers Award, which leads to an invitation to the Brunel Volunteers Awards Ceremony
  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the EU
  • If you are an international student which visa do you hold?