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CLCH - Meet and Greet Volunteer

Details of the Charity:

At CLCH, We provide community health services to more than two million people across eleven London boroughs and Hertfordshire. Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:

  • Stay well
  • Manage their own health with the right support
  • Avoid unnecessary trips to, or long stays in, hospital

We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, stroke rehabilitation and palliative care for people towards the end of their lives.

Our vision: Deliver great care closer to home.

Our mission: Working together to give children a better start and adults greater independence.

Details of the Volunteering Opportunity:

Meet and greet volunteers give our patients a warm welcome to our clinics and services. They're friendly, they answer questions and they keep people company to help us see patients promptly and deliver a great service.

Role duties:

  • You’ll meet and greet patients, relatives and visitors with a friendly and polite welcome 
  • You’ll direct/accompany patients, families and visitors to their seats or where their appointment is
  • You’ll direct enquirers to appropriate members of staff
  • You’ll answer face to face enquiries and provide information where appropriate
  • You’ll provide information on local amenities such as public transport, availability of refreshments
  • You’ll answer general queries about the hospice and its services
  • You’ll keep all information given or discussed within the department confidential
  • You’ll ensure that any concerns / issues that families / visitors may have are appropriately directed or addressed 
  • You’ll help collect feedback from customers and visitors, such as our Friends and Family Comment Cards


Finchley Memorial Hospital and Edgware Community Hospital


Variable but at least 2hrs per session Monday-Friday between 07:00-20:00, Saturday & Sunday between 08:00-20:00

Application Process

Volunteers will need to provide 2 references and have the necessary documents to complete an Enhanced DBS Check

Skills Required:

  • You’ll be friendly and polite
  • You’ll be comfortable approaching patients and visitors in a caring manner
  • You’ll be sensitive and tactful, with emotional resilience
  • You’ll be reliable and good at time keeping
  • You’ll understand personal and professional boundaries
  • You’ll enjoy busy and dynamic clinic
  • You’ll work on own initiative and ask for help when needed

Additional Benefits:

  • Free access to NHS eLearning for Healthcare workers which works as an NHS passport with all learning modules
  • Volunteering Hours to go towards the Brunel Volunteers Awards
  • Brunel+ Points

  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the UK
  • If you are an international student which visa do you hold?
  • Would you like to sign-up for a weekly volunteering Newsletter?