CLCH - Meet and Greet Volunteer

Details of the Charity:Share this

At CLCH, We provide community health services to more than two million people across eleven London boroughs and Hertfordshire. Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:

• Stay well
• Manage their own health with the right support
• Avoid unnecessary trips to, or long stays in, hospital

We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, stroke rehabilitation and palliative care for people towards the end of their lives.

Our vision: Deliver great care closer to home.

Our mission: Working together to give children a better start and adults greater independence.

Details of the Volunteering Opportunity:

Meet and greet volunteers give our patients a warm welcome to our clinics and services. They're friendly, they answer questions and they keep people company to help us see patients promptly and deliver a great service.

Role duties:

• You’ll meet and greet patients, relatives and visitors with a friendly and polite welcome 
• You’ll direct/accompany patients, families and visitors to their seats or where their appointment is
• You’ll direct enquirers to appropriate members of staff
• You’ll answer face to face enquiries and provide information where appropriate
• You’ll provide information on local amenities such as public transport, availability of refreshments
• You’ll answer general queries about the hospice and its services
• You’ll keep all information given or discussed within the department confidential
• You’ll ensure that any concerns / issues that families / visitors may have are appropriately directed or addressed 
• You’ll help collect feedback from customers and visitors, such as our Friends and Family Comment Cards

Location

Finchley Memorial Hospital and Edgware Community Hospital

Hours                                                                                                                                               

Variable but at least 2hrs per session Monday-Friday between 07:00-20:00, Saturday & Sunday between 08:00-20:00

Application Process

Volunteers will need to provide 2 references and have the necessary documents to complete an Enhanced DBS Check

Skills Required:

• You’ll be friendly and polite
• You’ll be comfortable approaching patients and visitors in a caring manner
• You’ll be sensitive and tactful, with emotional resilience
• You’ll be reliable and good at time keeping
• You’ll understand personal and professional boundaries
• You’ll enjoy busy and dynamic clinic
• You’ll work on own initiative and ask for help when needed

Additional Benefits:

• Free access to NHS eLearning for Healthcare workers which works as an NHS passport with all learning modules
• Volunteering Hours to go towards the Brunel Volunteers Awards
• Brunel+ Points