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CLCH - Group Support Volunteer

Details of the Charity:

At CLCH, We provide community health services to more than two million people across eleven London boroughs and Hertfordshire. Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:

  • Stay well
  • Manage their own health with the right support
  • Avoid unnecessary trips to, or long stays in, hospital

We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, stroke rehabilitation and palliative care for people towards the end of their lives.

Our vision: Deliver great care closer to home.

Our mission: Working together to give children a better start and adults greater independence.

Details of the Volunteering Opportunity:

Volunteers are required to create a friendly, welcoming, and helpful environment at the group exercise class and offer directional advice and practical assistance to patients and visitors

Role duties:

  • You’ll meet and greet patients, relatives and visitors with a friendly and polite welcome
  • You’ll direct/accompany patients, families and visitors to the waiting area
  • You’ll direct enquirers to appropriate members of staff
  • You’ll answer face to face enquiries and provide information where appropriate
  • You’ll provide information on local amenities such as public transport, availability of refreshments
  • Offer the patients a drink
  • You’ll keep all information given or discussed within the department confidential
  • You’ll ensure that any concerns / issues that families / visitors may have are appropriately directed or addressed
  • You’ll help collect feedback from customers and visitors, such as our Friends and Family Comment Cards

Location: Nelson Health Centre, Kingston Road, London, SW20 8DA

Hours: Variable but at least 3hrs per session, Mondays, Tuesdays, Wednesdays or Thursdays from 9.00am – 12.00pm

Skills Required:

  • You’ll be friendly and polite
  • You’ll be comfortable approaching patients and visitors in a confident and caring manner
  • You’ll have good listening skills
  • You’ll be sensitive and tactful, with emotional resilience
  • You’ll be reliable and good at time keeping
  • You’ll understand personal and professional boundaries
  • You’ll keep calm in a busy and dynamic clinic
  • You’ll work on own initiative and ask for help when needed
  • You’ll understand the importance of confidentiality

Additional Benefits:

  • Free access to NHS eLearning for Healthcare workers which works as an NHS passport with all learning modules
  • Gain experience in a busy healthcare environment
  • Volunteering Hours to go towards the Brunel Volunteers Award

  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the UK
  • If you are an international student which visa do you hold?
  • Would you like to sign-up for a weekly volunteering Newsletter?