CLCH - Ward Befriender
Details of the Charity:Share this
At CLCH, We provide community health services to more than two million people across eleven London boroughs and Hertfordshire. Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:
- Stay well
- Manage their own health with the right support
- Avoid unnecessary trips to, or long stays in, hospital
We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, stroke rehabilitation and palliative care for people towards the end of their lives.
Our vision: Deliver great care closer to home.
Our mission: Working together to give children a better start and adults greater independence.
Details of the Volunteering Opportunity:
This volunteer role is available at the following locations
- Finchley Memorial Hospital, North Finchley
- Princess Louise Kensington Nursing Home, North Kensington
- Willesden Centre, Willesden
- Heathlands, Wimbledon
Purpose/Summary of role:
To support staff in providing engagement and activities for patients and their carers under the direction of the nurse coordinator, the ward manager and the volunteer manager.
General tasks of volunteer:
To work alongside members of the Inpatient team to create a safe and welcoming environment.
- You’ll assist in welcoming new patients to the ward e.g. unpacking belongings, providing water jug, etc.
- You’ll provide company to patients under the direction of the nurse in charge and take the activities to patients
- You’ll assist patients with the use of the IPAD to help them to keep in touch with friends and family
- You’ll spend time with patients and their families engaging them in activities such as reading, crosswords puzzles, etc.
- You’ll help patients with tasks such getting newspapers, toiletries, refreshments
- You’ll show family members and visitors around the inpatient unit.
- You’ll answer the intercom and meet and greet staff and visitors by:
- Taking the visitors temperature at the door
- Front door screening i.e., asking if the visitor has had a recent travel, recent Covid contact, new continuous cough.
- Assisting visitors with a lateral flow test directing visiting practitioners to the test and wait area before patient contact
- Assisting the visitor with donning and doffing PPE
- You’ll assist with mealtime’s following the mealtime mantra
- You’ll answer the nurse’s bell and deal with patient queries where possible or providing reassurance someone will be coming soon
- You’ll help ensure the general ward areas are kept tidy e.g. bays, corridors, linen store
- You’ll ensure patient products and facilities are available and fully functional, and discrepancies reported
- You’ll assist patients and carers with completion of questionnaires
- When there are no patient or visitor duties, you’ll assist with administrative tasks e.g. photocopying, collating document packs, filing
- You’ll help ensure patients and visitors concerns and complaints are dealt with immediately and locally.
- You’ll ensure all medical queries are directed to the nurse in charge.
- You’ll be friendly and proactive
- You’ll be able to use your initiative and ask for help when needed
- You’ll understand the importance of confidentiality
- You’ll be a good communicator with excellent people skills in person and over the phone
- You’ll be comfortable volunteering within a group or by yourself
- Free access to NHS eLearning for Healthcare workers which works as an NHS passport with all learning modules
- Volunteering Hours to go towards the Brunel Volunteers Awards
- Brunel+ Points