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CLCH - Ward Befriender

Details of the Charity:

At CLCH, We provide community health services to more than two million people across eleven London boroughs and Hertfordshire. Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:

  • Stay well
  • Manage their own health with the right support
  • Avoid unnecessary trips to, or long stays in, hospital

We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, stroke rehabilitation and palliative care for people towards the end of their lives.

Our vision: Deliver great care closer to home.

Our mission: Working together to give children a better start and adults greater independence.

Details of the Volunteering Opportunity:

This volunteer role is available at the following locations

  • Finchley Memorial Hospital, North Finchley
  • Princess Louise Kensington Nursing Home, North Kensington
  • Willesden Centre, Willesden
  • Heathlands, Wimbledon

Purpose/Summary of role:

To support staff in providing engagement and activities for patients and their carers under the direction of the nurse coordinator, the ward manager and the volunteer manager. 

General tasks of volunteer:

To work alongside members of the Inpatient team to create a safe and welcoming environment.

Support Services:

  • You’ll assist in welcoming new patients to the ward e.g. unpacking belongings, providing water jug, etc.
  • You’ll provide company to patients under the direction of the nurse in charge and take the activities to patients
  • You’ll assist patients with the use of the IPAD to help them to keep in touch with friends and family
  • You’ll spend time with patients and their families engaging them in activities such as reading, crosswords puzzles, etc.
  • You’ll help patients with tasks such getting newspapers, toiletries, refreshments
  • You’ll show family members and visitors around the inpatient unit.
  • You’ll answer the intercom and meet and greet staff and visitors by:
  • Taking the visitors temperature at the door
  • Front door screening i.e., asking if the visitor has had a recent travel, recent Covid contact, new continuous cough.
  • Assisting visitors with a lateral flow test directing visiting practitioners to the test and wait area before patient contact
  • Assisting the visitor with donning and doffing PPE
  • You’ll assist with mealtime’s following the mealtime mantra
  • You’ll answer the nurse’s bell and deal with patient queries where possible or providing reassurance someone will be coming soon
  • You’ll help ensure the general ward areas are kept tidy e.g. bays, corridors, linen store
  • You’ll ensure patient products and facilities are available and fully functional, and discrepancies reported
  • You’ll assist patients and carers with completion of questionnaires
  • When there are no patient or visitor duties, you’ll assist with administrative tasks e.g. photocopying, collating document packs, filing
  • You’ll help ensure patients and visitors concerns and complaints are dealt with immediately and locally.
  • You’ll ensure all medical queries are directed to the nurse in charge.


Skills Required:

  • You’ll be friendly and proactive
  • You’ll be able to use your initiative and ask for help when needed
  • You’ll understand the importance of confidentiality
  • You’ll be a good communicator with excellent people skills in person and over the phone
  • You’ll be comfortable volunteering within a group or by yourself

Additional Benefits:

  • Free access to NHS eLearning for Healthcare workers which works as an NHS passport with all learning modules
  • Volunteering Hours to go towards the Brunel Volunteers Awards
  • Brunel+ Points

  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the UK
  • If you are an international student which visa do you hold?
  • Would you like to sign-up for a weekly volunteering Newsletter?