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Peter Bedford Housing Association - Customer Services Assistant

Details of the Charity:

Peter Bedford is a housing association with charitable aims that creates positive change in people’s lives. As well as homes and support, we empower people to learn, access work and discover their creative talents. Based primarily in Hackney and Islington, we work with people who are homeless, have mental ill health, learning difficulties or complex needs. Our work enables people to move on and lead independent lives.

Details of the Volunteering Opportunity:

As a volunteer you will support staff in providing friendly customer service and maintaining a welcoming environment, which is key to helping us spread the word of Peter Bedford Housing Association and in particular the Enterprise and Training services. Within the Customer Service role you will undertake office duties to support the organisation. We welcome any experience you can bring in admin and marketing to help us grow. In return we can provide training opportunities and a chance to be part of a vibrant team.

Core duties:

  • Responding to customer queries
  • To take calls from tenants, contractors & colleagues regarding services and day to day repairs. To clarify details and triage, to offer self-management advice to tenants where appropriate.
  • Handling customer and external queries via visit, telephone, answerphone, email, SMS, post and social media
  • Deal with cash transactions including receiving rent payments from tenants.
  • To ensure that the reception area is welcoming and displays and provides good quality information about PBHA’s services and activities.
  • Maintain health and safety in the reception area.


Minimum ideal commitment:

At least one shift of 3 to 7 hours once a week on an agreed day.

The Kingsland Hub is open from 9.30am – 5pm Monday to Friday.

Three months commitment is ideal and can be extended if it suits you and the Kingsland Hub.

Keeping to regular shift days and times enables us to run a smooth and successful volunteer programme, so shift patterns will be agreed with you in advance with Office Manager.

Skills Required:

  • Enthusiasm, a positive attitude and respect for equality and diversity
  • An interest in adult learning, PBHA and the work that we do
  • An interest in or experience of working in outreach, reception and admin.
  • Enjoyment in networking
  • Flexibility in working as part of a team and showing initiative in tasks
  • Commitment to volunteering at The Kingsland Hub and reliability in attendance and time keeping
  • Maintaining confidentiality and professional boundaries

Additional Benefits:

  • Opportunities to be more involved with and meet people in the local community
  • Opportunities to share your skills and learn new skills through training provided
  • The chance to be part of small team
  • A greater sense of wellbeing through your contribution to supporting a local housing association with charitable aims: PBHA
  • Valuable work experience within an innovative housing sector organisation
  • A reference for your time at The PBHA to take on to future employment
  • Reasonable travel fares to and from your shift will be reimbursed
  • Lunch money of £5 for shifts over 6 hours will be reimbursed
  • Volunteering Hours to go towards the Brunel Volunteers Awards

PBHA is committed to the personal development of volunteers. Should training extend beyond day to day duties referral to a more long term training programme or alternative course will be offered where appropriate.

  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the UK
  • If you are an international student which visa do you hold?
  • Would you like to sign-up for a weekly volunteering Newsletter?