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Deafblind UK - Telephone Wellbeing Caller

Details of the Charity:

The DeafBlind UK exists because too many people live with deafblindness and are not getting the help they need. We show people that there can be a life beyond deafblindness.

Whether you need some support to get back on your feet after a diagnosis, a helping hand to help you do the things you love, someone to turn to when you’re feeling low or some information, advice and guidance, we’re here to help.

Losing your sight and hearing can be frightening. Our team of experts is here every step of the way to show you life beyond sight and hearing loss.

Details of the Volunteering Opportunity:

A Wellbeing Volunteer undertakes weekly calls to a range of members to check on their wellbeing.

As a Wellbeing Volunteer you will:

  • Contact different members on a weekly basis to check on their wellbeing
  • Identify needs and further support
  • Provide basic emotional support to members
  • Make additional support calls to deafblind members as required
  • Support with data collection
  • Complete online contact record following each contact

This role ideally requires a commitment of 2 hours a week for a minimum of 3 months at a set time and is based from home.

Skills Required:

  • Good communication skills
  • Good listening skills
  • A warm, friendly and engaging telephone manner
  • Can empathise with the pressures on deafblind people, their families and understand their need for support
  • IT skills
  • Self-motivated with an ability to work on your own initiative, within the environment of a supportive team
  • Able to enjoy interacting with our members from simple information calls to calls where Deafblind UK has changed their life, but also able to efficiently deal with emotional calls

Additional Benefits:

  • Be part of a friendly and dedicated team
  • The satisfaction of knowing you will be making a difference to real people’s lives
  • New communications skills
  • Volunteering Hours to go towards the Brunel Volunteer Awards

  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the UK
  • If you are an international student which visa do you hold?
  • Would you like to sign-up for a weekly volunteering Newsletter?