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CLCH - Patient Stories Volunteer

Details of the Charity:

At CLCH, We provide community health services to more than two million people across eleven London boroughs and Hertfordshire. Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:

  • Stay well
  • Manage their own health with the right support
  • Avoid unnecessary trips to, or long stays in, hospital

We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, stroke rehabilitation and palliative care for people towards the end of their lives.

Our vision: Deliver great care closer to home.

Our mission: Working together to give children a better start and adults greater independence.

Details of the Volunteering Opportunity:

Patient stories volunteers help us keep improving our services by chatting to patients about their experiences, showing us what's working well and what could be better. Volunteers work with a Patient Experience Facilitator who matches you with patients and supports you while you collect their story. 

Role duties:

  • You will be working in conjunction with a Patient Experience facilitator who will provide you with support.
  • To make contact with the patient and have a discussion around their experience of using CLCH. You will have general guidelines to fall back on. 
  • You will be expected to create a transcript of the conversation you had with the patient. This will be covered in the training.
  • The transcript will then need to be condensed into a story format. (Covered in training.)
  • The conversation with the patient should normally take 30 minutes.
  • The story once edited should be relayed back to the patient to give their final approval.
  • The story should be submitted to your patient experience facilitator.

Location

Locations may vary across greater London and Hertfordshire and virtual activities

Hours

Flexible

Application Process

Volunteers will need to provide 2 references and have the necessary documents to complete an Standard DBS Check

Skills Required:

  • You’ll have excellent telephone manner and people skills.
  • You’ll be computer literate
  • You’ll have good communication skills
  • You’ll be comfortable engaging in conversations with new people
  • You’ll be compassionate
  • You’ll be able to use your own initiative but be able to ask for help when you need

Additional Benefits:

  • Free access to NHS eLearning for Healthcare workers which works as an NHS passport with all learning modules
  • Volunteering Hours to go towards the Brunel Volunteers Awards
  • Brunel+ Points

  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the UK
  • If you are an international student which visa do you hold?
  • Would you like to sign-up for a weekly volunteering Newsletter?