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CLCH - Patient Stories Volunteer

Details of the Charity:

At CLCH, We provide community health services to more than two million people across eleven London boroughs and Hertfordshire. Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:

  • Stay well
  • Manage their own health with the right support
  • Avoid unnecessary trips to, or long stays in, hospital

We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, stroke rehabilitation and palliative care for people towards the end of their lives.

Our vision: Deliver great care closer to home.

Our mission: Working together to give children a better start and adults greater independence.

Details of the Volunteering Opportunity:

Patient stories volunteers help us keep improving our services by chatting to patients about their experiences, showing us what's working well and what could be better. Volunteers work with a Patient Experience Facilitator who matches you with patients and supports you while you collect their story. 

Role duties:

  • You will be working in conjunction with a Patient Experience facilitator who will provide you with support.
  • To make contact with the patient and have a discussion around their experience of using CLCH. You will have general guidelines to fall back on. 
  • You will be expected to create a transcript of the conversation you had with the patient. This will be covered in the training.
  • The transcript will then need to be condensed into a story format. (Covered in training.)
  • The conversation with the patient should normally take 30 minutes.
  • The story once edited should be relayed back to the patient to give their final approval.
  • The story should be submitted to your patient experience facilitator.


Locations may vary across greater London and Hertfordshire and virtual activities



Application Process

Volunteers will need to provide 2 references and have the necessary documents to complete an Standard DBS Check

Skills Required:

  • You’ll have excellent telephone manner and people skills.
  • You’ll be computer literate
  • You’ll have good communication skills
  • You’ll be comfortable engaging in conversations with new people
  • You’ll be compassionate
  • You’ll be able to use your own initiative but be able to ask for help when you need

Additional Benefits:

  • Free access to NHS eLearning for Healthcare workers which works as an NHS passport with all learning modules
  • Volunteering Hours to go towards the Brunel Volunteers Awards
  • Brunel+ Points

  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the UK
  • If you are an international student which visa do you hold?
  • Would you like to sign-up for a weekly volunteering Newsletter?