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The Brain Tumour Charity - Support Line Volunteer (Triage)

Details of the Charity:

The Brain Tumour Charity is the world's leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.

Our vision is for a world where brain tumours are defeated

Your brain is the most extraordinary part of your body. It's responsible for your ability to move and to communicate. It controls your emotions and stores your memories. It's the part of you that makes you who you are.

Yet, at least 88,000 children and adults are currently estimated to be living with a brain tumour in the UK. And the impact can be devastating. Just 12% of adults survive for five years after diagnosis, and brain tumours reduce life expectancy by an average of 27 years – the highest of any cancer.

Despite this, treatments haven't changed in 40 years, and research into brain tumours is still woefully underfunded. Just 3% of the money spent each year on cancer research in the UK is spent on brain tumours.

We know progress isn't happening fast enough. We need to do more if we're going to find a cure. And we need to do it now. That's why we're investing in more forward-thinking research, more specialist support services, and passionately lobbying for more urgent change.

Details of the Volunteering Opportunity:

We are looking for volunteers to help us to run the Support Line more efficiently, by answering calls and asking some key questions to ensure the caller is transferred/triaged to the most appropriate support for them. This is an opportunity to be on the frontline of our support services and to play a vital role, in ensuring those that we support get the best service possible.

  • Answer incoming calls to the Support Line with empathy and understanding
  • Ask specific questions to understand the caller’s support needs and transfer them to the appropriate teams
  • Accurately record information about the call onto our secure database
  • Assist the support team in specific project areas where appropriate
  • Engage in peer supervision to ensure your well-being needs are met

Due to the continuous training involved, we would ask that volunteers commit to a minimum of six months spent volunteering with us. 

Skills Required:

  • Experience or confidence in answering calls and speaking on the phone
  • Strong IT and computer skills, ideally experience in using databases
  • Ability to demonstrate a high degree of empathy and resilience
  • Active listening and strong communication skills
  • Ability to separate own experiences from others, offering support and signposting in a nonjudgemental way
  • Confidence to work autonomously and as part of a team
  • Organization and reliability
  • Demonstrable understanding of confidential working 

Additional Benefits:

  • Developing your existing skills as well as learning new ones
  • Experience of working within a busy charity Support team
  • The satisfaction of knowing that you’re making a valuable contribution to the lives of those affected by brain tumors
  • The opportunity to expand the role in the future, by taking on additional training
  • Volunteering Hours to go towards the Brunel Volunteer Awards

  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the UK
  • If you are an international student which visa do you hold?
  • Would you like to sign-up for a weekly volunteering Newsletter?