Skip to Content
Exit Menu

Dr Ana Canhoto
Reader - Marketing

Filter

Canhoto, AI., Quinton, S., Pera, R., Molinillo, S. and Simkin, L. (2021) 'Digital strategy aligning in SMEs: A dynamic capabilities perspective'. Journal of Strategic Information Systems, 30 (3). pp. 1 - 17. ISSN: 0963-8687 Open Access Link

Journal article

Braganza, A., Chen, W., Canhoto, A. and Serap, S. (2021) 'Productive Employment and Decent Work: The impact of AI adoption on psychological contracts, job engagement and employee trust'. Journal of Business Research, 131. pp. 1 - 3. ISSN: 0148-2963 Open Access Link

Journal article

Canhoto, A. (2021) 'Leveraging machine learning in the global fight against money laundering and terrorism financing: an affordances perspective'. Journal of Business Research, 131. pp. 441 - 452. ISSN: 0148-2963

Journal article

Samani, T., Canhoto, AI. and Yoruk, E. (2021) 'Improving the Retention and Progression of Learners Through Intelligent Systems for Diagnosing Metacognitive Competencies – A Case Study in UK Further Education'.International Conference on Human Interaction and Emerging Technologies. Strasbourg, France. 30 - 30 April. Springer International Publishing. pp. 20 - 27. ISSN: 2194-5357 Open Access Link

Conference paper

Canhoto, A. and Wei, L. (2021) 'Stakeholders of the World, Unite!: Hospitality in the time of COVID-19'. International Journal of Hospitality Management, 95. pp. 102922 - 102922. ISSN: 0278-4319 Open Access Link

Journal article

Braganza, A., Chen, W., Canhoto, A. and Sap, S. (2021) 'Gigification, Job Engagement and Satisfaction: the moderating role of AI enabled system automation in operations management'. Production Planning and Control, 0 (in press). pp. 1 - 14. ISSN: 0953-7287 Open Access Link

Journal article

Castillo, D., Canhoto, AI. and Said, E. (2020) 'The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective'. The Service Industries Journal, 41 (13-14). pp. 1 - 26. ISSN: 0264-2069 Open Access Link

Journal article

Ball, K., Canhoto, A., Daniel, E., Dibb, S., Meadows, M. and Spiller, K. (2020) 'Organizational tensions arising from mandatory data exchange between the private and public sector: The case of financial services'. Technological Forecasting and Social Change, 155. pp. 119996 - 119996. ISSN: 0040-1625 Open Access Link

Journal article

Canhoto, A. and Clear, JF. (2019) 'Artificial Intelligence and Machine Learning as business tools: a framework for diagnosing value destruction potential'. Business Horizons, 63 (1). pp. 183 - 193. ISSN: 0007-6813 Open Access Link

Journal article

Merendino, A., Dibb, S., Meadows, M., Quinn, L., Wilson, D., Simkin, L. and et al. (2018) 'Big Data, Big Decisions: The Impact of Big Data on Board Level Decision-Making'. Journal of Business Research, 93. pp. 67 - 78. ISSN: 0148-2963 Open Access Link

Journal article

Quinton, S., Canhoto, A., Molinillo, S., Pera, R. and Budhathoki, T. (2017) 'Conceptualising a digital orientation: antecedents of supporting SME performance in the digital economy'. Journal of Strategic Marketing, 26 (5). pp. 427 - 439. ISSN: 0965-254X Open Access Link

Journal article

Quinn, L., Dibb, S., Simkin, L., Canhoto, A. and Analogbei, M. (2016) 'Troubled waters: the transformation of marketing in a digital world'. European Journal of Marketing, 50 (12). pp. 2103 - 2133. ISSN: 0309-0566 Open Access Link

Journal article

Canhoto, AI. and Arp, S. (2016) 'Exploring the factors that support adoption and sustained use of health and fitness wearables'. Journal of Marketing Management, 33 (1-2). pp. 32 - 60. ISSN: 0267-257X Open Access Link

Journal article

Canhoto, AI. and Murphy, J. (2016) 'Learning From Simulation Design to Develop Better Experiential Learning Initiatives: An Integrative Approach'. Journal of Marketing Education, 38 (2). pp. 98 - 106. ISSN: 0273-4753 Open Access Link

Journal article

Canhoto, AI., Quinton, S., Jackson, P. and Dibb, S. (2016) 'The co-production of value in digital, university–industry R&D collaborative projects'. Industrial Marketing Management, 56. pp. 86 - 96. ISSN: 0019-8501 Open Access Link

Journal article

Canhoto, AI., Meadows, M., Ball, K., Daniel, E., Dibb, S. and Spiller, K. (2016) 'The role of customer management capabilities in public–private partnerships'. Journal of Strategic Marketing, 25 (5-6). pp. 1 - 21. ISSN: 0965-254X Open Access Link

Journal article

Canhoto, AI. and Dibb, S. (2016) 'Unpacking the interplay between organisational factors and the economic environment in the creation of consumer vulnerability'. Journal of Marketing Management, 32 (3-4). pp. 335 - 356. ISSN: 0267-257X

Journal article

Canhoto, AI., vom Lehn, D., Kerrigan, F., Yalkin, C., Braun, M. and Steinmetz, N. (2015) 'Fall and redemption: Monitoring and engaging in social media conversations during a crisis'. Cogent Business and Management, 2 (1). pp. 1084978 - 1084978. ISSN: 2331-1975 Open Access Link

Journal article

Spiller, K., Ball, K., Daniel, E., Dibb, S., Meadows, M. and Canhoto, A. (2015) 'Carnivalesque collaborations: reflections on ‘doing’ multi-disciplinary research'. Qualitative Research, 15 (5). pp. 551 - 567. ISSN: 1468-7941

Journal article

Canhoto, AI. and Padmanabhan, Y. (2015) '‘We (don’t) know how you feel’ – a comparative study of automated vs. manual analysis of social media conversations'. Journal of Marketing Management, 31 (9). pp. 1141 - 1157. ISSN: 0267-257X

Journal article

Dibb, S., Ball, K., Canhoto, A., Daniel, EM., Meadows, M. and Spiller, K. (2014) 'Taking responsibility for border security: Commercial interests in the face of e-borders'. Tourism Management, 42. pp. 50 - 61. ISSN: 0261-5177

Journal article

Ball, K., Canhoto, A., Daniel, E., Dibb, S., Meadows, M. and Spiller, K. (2014) 'Working on the edge: Remediation work in the UK travel sector'. Work, Employment and Society, 28 (2). pp. 305 - 322. ISSN: 0950-0170 Open Access Link

Journal article

Rose, S., Spinks, N. and Canhoto, AI. (2014) 'Management research: Applying the principles'. ISSN 13: 9780415628112

Book

Canhoto, AI. (2013) 'Critical examination of the role of private actors in the fight against money laundering: The case of the UK retail banking industry', inThe Surveillance-Industrial Complex: A Political Economy of Surveillance. Routledge. pp. 95 - 106. ISBN 13: 9780203094426.

Book chapter

Canhoto, AI., Clark, M. and Fennemore, P. (2013) 'Emerging segmentation practices in the age of the social customer'. Journal of Strategic Marketing, 21 (5). pp. 413 - 428. ISSN: 0965-254X

Journal article

Kietzmann, J. and Canhoto, A. (2013) 'Bittersweet! understanding and managing electronic word of mouth'. Journal of Public Affairs, 13 (2). pp. 146 - 159. ISSN: 1472-3891

Journal article

Canhoto, AI. and Clark, M. (2013) 'Customer service 140 characters at a time: The users' perspective'. Journal of Marketing Management, 29 (5-6). pp. 522 - 544. ISSN: 0267-257X

Journal article

Canhoto, AI. (2009) 'Safeguarding customer information: The role of staff'. Journal of Consumer Marketing, 26 (7). pp. 487 - 495. ISSN: 0736-3761

Journal article

Canhoto, AI. and Backhouse, J. (2007) 'Profiling under conditions of ambiguity-An application in the financial services industry'. Journal of Retailing and Consumer Services, 14 (6). pp. 408 - 419. ISSN: 0969-6989

Journal article