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Living on campus

Your dedicated team

We have a dedicated customer service team delivering first line support to our students living on campus.

Our term time opening hours are:

  • Monday – Friday:  8am – 8pm
  • Saturday and Sunday: 10am – 6pm                                                                                          

Arriving on campus 

When you arrive on campus, you can collect your room keys from the Residences Office in Concourse Hall during the hours listed above. If you arrive outside of opening hours you can collect your keys from the Security Office in the Wilfred Brown building. You can check the campus map for guidance.

If you have any questions about arriving please contact res@brunel.ac.uk.

Don’t forget, we have an airport pick up service available throughout Term 2. Find out more about this service and our International Orientation Programme.

Residence Ambassadors

Our Residence Ambassadors are on hand to support you during your time living in halls. We’ll help you settle into your new home through virtual flat meetings.  You can find yours by visiting their page and you can get in touch on Instagram page.

Reporting a repair or issues in your room

Reporting an issue in your room is really easy using Planon.   

Log your maintenance issues from your room with our Planon app (which you can download or access via BruNet) and receive real time updates