Contact us
Before contacting the Student Living team via the methods below please visit our Question and Answer Centre where you will be able to find instant answers to most of your questions 24 hours a day.
For an emergency out of hours please contact Brunel University London Security on +44 (0)1895 255786.
Our address
Student Living
Brunel University London
Concourse Hall
Uxbridge, Middlesex
UB8 3FG
If you need to contact us, please use the following email or telephone details to touch base:
- T: +44 (0)1895 267100
- E: bca@brunel.ac.uk (Allocations Team)
- E: res@brunel.ac.uk (Customer experience Team)
If you would like advice on contractual, financial and pre-arrival information for your Licence Agreement you can book with the Allocations Team a one to one virtual Teams appointment here.
Complaints
If you wish to make a complaint regarding the Student Living department or the service in your halls of residence, please read about the complaints procedure here.
Provide us with a third party permission
To submit details of a parent, guardian or friend who you would like to deal with your accommodation on your behalf please visit the Student Living Hub.
Need a reference?
With approximately 4500 Brunel students staying in campus accommodation each year we receive a number of reference requests for our residents, past and present. Due to this large number we are now operating an online process by which you can request and view references. In order to request a reference you will need to register with us, if you have not done so already. If you are a student/alumni requesting a reference to pass on to an agency/landlord please sign in to the Student Hub. If you are an agency/landlord requesting a reference for a Brunel student/alumni please sign in to the Agency Hub.