The IT Service Desk has relocated and now can be found in its new home in the Digital Custoer Support Hub in the Gaskell Building.
As part of this move, the Service Desk, Application Support and Service Delivery teams will come together in a new Digital Customer Services Hub, creating a more integrated and efficient support experience.
The new service can be accessed via a dedicated front-of-house desk located at the main entrance of the Gaskell Building. The team will be on hand to quickly assess your IT issues and help you find the most effective solution.
Depending on your needs, support may include:
- Guidance through self-service portals for specific issues
- Quick fixes at the service counter
- Dedicated, in-depth support sessions with our team
During busier periods, queue-walking staff will also be available to assist visitors and help minimise waiting times.
To make the transition as smooth as possible, directions will be displayed at their previous location in the Library, along with signage on the main concourse until at least 25 September 2026.
They look forward to welcoming you to their new location and continuing to enhance the digital services and support they provide.