Fulham Good Neighbours - Digital Skills Volunteer

Details of the Charity:Share this

Fulham Good Neighbours support mainly older people, including those with dementia, with practical tasks at home such as basic DIY, gardening, and decorating. We do what any good neighbour would: collect medication, escort to appointments, accompany shopping and take care of pets, to name just a few of our free services. We also run a dedicated befriending scheme, a Digital Inclusion project and a range of social clubs to help beat isolation and loneliness.

Details of the Volunteering Opportunity:

The role revolves around providing digital, and IT support for older people who wish to learn or improve their skills in using new technology.

Provide digital and IT support for older people who wish to learn or improve their skills in using new technology.
Empower an older person to use the Internet and technology by supporting their knowledge and self-confidence, thus improving their overall well-being, helping them maintain their independence and aiming to reduce isolation and loneliness.

Tasks include:
- Explain and demonstrate how to use laptops, tablets, smartphones.
- Create email accounts and enable beneficiaries to use them.
- Support beneficiaries to use social media, Skype, WhatsApp etc. to connect with friends and loved ones.
- Explore online shopping opportunities and how to use various platforms. Discuss online banking and/or how to pay bills online.
- Explore how to find medical information and/or book GP appointments online. Show beneficiaries how to research social activities and local services.
- Demonstrate how to use calendars and/or set up helpful reminders.
- Explain how to research organisations (like trusted traders, builders, etc) and find out what other people are saying about them.

Skills Required:

Digital/IT literacy
Working with older people
Interpersonal skills
Mentoring skills
Good communication skills
Patience and sensitivity
An ability to deal with emergencies
An understanding of the need for confidentiality
To be able to recognise and work within personal and organisational boundaries
An understanding of the need for confidentiality
Willingness to work without direct supervision

Additional Benefits:

Travel expenses reimbursed
Get involved with your local community
Join an exciting and dynamic organisation
Volunteering Hours go towards the Brunel Volunteers Awards