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Fulham Good Neighbours - Digital Skills Volunteer

Details of the Charity:

Fulham Good Neighbours support mainly older people, including those with dementia, with practical tasks at home such as basic DIY, gardening, and decorating. We do what any good neighbour would: collect medication, escort to appointments, accompany shopping and take care of pets, to name just a few of our free services. We also run a dedicated befriending scheme, a Digital Inclusion project and a range of social clubs to help beat isolation and loneliness.

Details of the Volunteering Opportunity:

The role revolves around providing digital, and IT support for older people who wish to learn or improve their skills in using new technology.

  • Provide digital and IT support for older people who wish to learn or improve their skills in using new technology.
  • Empower an older person to use the Internet and technology by supporting their knowledge and self-confidence, thus improving their overall well-being, helping them maintain their independence and aiming to reduce isolation and loneliness.


  • Tasks include:
    • Explain and demonstrate how to use laptops, tablets, smartphones.
    • Create email accounts and enable beneficiaries to use them.
    • Support beneficiaries to use social media, Skype, WhatsApp etc. to connect with friends and loved ones.
    • Explore online shopping opportunities and how to use various platforms. Discuss online banking and/or how to pay bills online.
    • Explore how to find medical information and/or book GP appointments online. Show beneficiaries how to research social activities and local services.
    • Demonstrate how to use calendars and/or set up helpful reminders.
    • Explain how to research organisations (like trusted traders, builders, etc) and find out what other people are saying about them.

Skills Required:

  • Digital/IT literacy
  • Working with older people
  • Interpersonal skills
  • Mentoring skills
  • Good communication skills
  • Patience and sensitivity
  • An ability to deal with emergencies
  • An understanding of the need for confidentiality
  • To be able to recognise and work within personal and organisational boundaries
  • An understanding of the need for confidentiality
  • Willingness to work without direct supervision

Additional Benefits:

  • Travel expenses reimbursed
  • Get involved with your local community
  • Join an exciting and dynamic organisation
  • Volunteering Hours go towards the Brunel Volunteers Awards

  • Interested? Apply below:
    Please note '*' denotes mandatory fields
  • Name
  • Have you come to study at Brunel from outside the UK
  • If you are an international student which visa do you hold?
  • Would you like to sign-up for a weekly volunteering Newsletter?