The Office of Student Complaints, Conduct and Appeals (OSCCA) sits within the Directorate of the Academic Registrar and Student Services. OSCCA provides expertise in dealing with a number of areas of student casework, including student complaints, academic appeals, professional suitability and student conduct.
This page provides an overview of OSCCA’s main areas of responsibility, as well as links to further information about each area and sources of support for students. For members of staff, OSCCA is also able to provide training, advice and guidance in any of these areas.
The University has a Complaints Procedure to help us address issues when a student feels that a service we provide has fallen below the standard they expect. OSCCA is responsible for investigating and responding to complaints that reach Stage 2 (formal stage) of the complaints procedure.
The University has an Academic Appeals Procedure, which in certain circumstances allows students to ask for a review of a decision relating to academic progress or an award. OSCCA is responsible for dealing with University level academic appeals.
OSCCA manages the implementation of Senate Regulation 6, which covers the professional suitability, academic and non-academic misconduct of students. The team is also responsible for investigating cases of non-academic misconduct.
The Office of the Independent Adjudicator (OIA)
OSCCA is responsible for responding to complaints and appeals made by Brunel students to the Office of the Independent Adjudicator (OIA). More information about the OIA can be found at www.oiahe.org.uk.
Sources of Support
There are a number of sources of support available to students who are involved with one of the above processes:
The University offers an online support service, Big White Wall, which provides anonymous support 24 hours a day for those who are feeling down or struggling with mental health issues. You need to use your Brunel email address to register, but when using the service you’ll be completely anonymous.
If you’re involved in, or witness, a worrying or troublesome situation on campus then you can contact the Security Office on 01895 255786.