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Accessing the network

All of our students and staff members are entitled to a Brunel Network Account. This account you access to the internet, email, wireless and many more services. The list below briefly explains some of the computing services available.

Brunel Network Account (username and password)

During the online enrolment/registration process, new students joining us will be given a Brunel Network Account which consists of a username and password.

Please bring your University identification (student ID card) when registering for network access. New staff joining the University should bring to the Computing Support office any document that states they are employed by Brunel University as proof of identity.To quicken the process ask your department to inform the Computing Support team in advance so the details are ready for collection. Queries related to network access can be directed to the computing support team.

We recommend that you work through the first three items as quickly as possible to set up your network access. All the other information will help you with Computer Centre service information as well as what the account provides.

Important

1.  Obtain a Brunel Network Account

  • If you are unable to obtain a Network Account then contact the computing support team
  • If you are a distance learning student and you have forgotten your password, then you will need to ask your departmental administrator or supervisor to obtain a new password on your behalf from the computing support team.

2.  Register with the Password Portal Service

  • To enable you to reset your password online, register on the Password Portal   
  • NOTE: If you change your network password, then remember to change it on all your personal devices as well as disconnect and reconnect mapped drives, otherwise your device will continue to access using the old password and will then lock your account. If the account is locked out then you will be able to reset the password from the Password Portal. If you have not registered on the Password Portal, then you will be required to come in person to the Computer Centre Service Desk for a new one.       

3.  Register with Connect Portal Service (optional)

This will enable you to connect your personal devices or if you need to download statistical information. Click Connect Portal to register.

A Network Account provides the following:

Access to the network, Intranet, virtual learning environments and library resources.

To help you with organising, planning and delivering your academic work, the Centre provides the following:

  • Your own file store called home drive (h:\) with quota allocated and files backed up regularly.
  • Google Mail account for UG/PGT students - unlimited quota available     
  • Outlook Web Access for PGR students: Webmail 
  • Ability to map printers and h:\ drive on to personal devices: Connect Portal
  • Printing and PC workareas available 24/7 
  • Access to temporary storage for large file transfers using Dropoff.

We recommend that you first work through the three items listed below. The rest of the information can be viewed at a later time.

Important

1.  Obtain a Brunel Network Account

Please visit the computing support team. The team will require evidence of one of the following documents:

  • A contract from Human Resources (preferred)
  • Arrange for a staff memo (this requires authentication by the departmental administrator to access and to complete) and photographic identification (preferrably your university ID).

 2.  Register with the Password Portal Service 

(Applies only to Brunel members with a payroll number/employee ID)

  • To enable you to reset your password online Password Portal 
  • For staff and PGR students, the University imposes a password expiry policy. If a password exipiry notification is ignored, then you will be prompted with login prompts within short time spans for all your applications until the account locks
  • You can reset an expired password from the Password Portal by selecting the 'Reset Expired Password' button using your old credentials
  • NOTE: Remember to reset all your devices and mapped resources with the new password, otherwise you will be locked out of your account. 

3.  Register with the Connect Portal Service (optional)

This will enable you to connect your personal devices or if you need to download statistical information. Click Connect Portal to register.

A Network account provides the following:

Access to the Brunel data network, library resources and the Intranet as well as the following Services:

  • A personal home drive (h:\) with a quota allocated to store your Brunel work - this area is backed up regularly
  • A departmental shared drive (g:\) - this area is backed up
  • Microsoft Exchange and Outlook/Outlook Web Access: Email access
  • Map printers and h:\ drive to your personal devices: Connect Portal
  • Shared mailbox facility
  • Mailing list facility
  • PC workareas 24/7 with bookable rooms. To book, email timetabling@brunel.ac.uk
  • Access to audio visual equipment from Media Services
  • Setting up your Brunel office PC and printers.  Schools and Departments may have their own Computing contacts, otherwise contact the computing support team
  • Access to temporary storage for large file transfers using Dropoff
  • Ability to create your own website.

Information for visitors and university affiliates.

Network Account with limited resource access may be provided if you are: Affiliates of the University, working for or on behalf of, or collaborating with the University on university business, provided that you have a written contract from the sponsor School or Service. Your sponsor will need to complete the registration form for affiliates (authentication necessary). For further advice, please contact the computing support team.

Conference Guests: Conference Guests, may have wireless access from selected hotspots around the campus and from the Lancaster Hotel/Lodge. The Conference team provide Delegate IDs which can be used in the Lecture Block information kiosks. Conference delegates may also benefit from the Connect Visitors Network.

Visiting staff or students from other universities: Visiting staff or students from other universities may have access to the Eduroam service. Eduroam is an international network available to various educational instituitions to enable internet access to visitors of their university. This allows visitors from another Eduroam location to have the ability to access the internet using their own home university login credentials. Further information is availabe from the Connect Portal.

External visitor: A general external person may submit a business case for a network account to the Director of the Computer Centre, which may be granted at his discretion and with terms and conditions as appropriate.

Network account for returning students

Returning students are required to go through the Brunel Registration process at the start of each academic year of their studies. The network account details remains active throughout the student study period, unless one of the following apply: 

  • If you have never collected a network account, then you can collect this by visiting our student login section
  • If you have forgotten your password, then you will need to visit the Computer Centre service desk with your Brunel ID card to enable them to reset it for you
  • If you are changing your course, then you will need to make a request to the Computer Centre service desk team asking them to move your account
  • If you are a distance learning student, then you will need to ask your departmental administrator to organise a password reset on your behalf
  • Important: Once you have obtained your Network Username and Password, then please register with the Password Portal Service. This will in future allow you to reset expired or forgotten passwords online.

 A network account provides you with the following: 

Access to the network, Intranet, virtual learning environments and library resources.

To help you with organising, planning and delivering your academic work, the Centre provides the following:

  • A personal file store called home drive (h:\) with quota allocated and files backed up regularly
  • Google Mail account for UG/PGT students - unlimited quota available
  • Outlook Web Access for PGR students: Webmail  
  • Ability to map printers and h:\ drive on to personal devices: Connect Portal
  • Printing and PC workareas available 24/7 
  • Access to temporary storage for large file transfers using Dropoff.

Computer Centre information provision

To keep up to date with the latest connectivity information (planned outages, changes to policy) follow us on  Twitter @BrunelCCentre.  

 

Trouble logging in

If you are having problems accessing our site our the intranet try the following:

    1. Are you entering the correct details (username and password)? Students have both a 'Student ID Number' and a 'Network Account' username as well as two passwords. 
    2. Have you forgotten your password, or has your password expired? You can reset your password, provided that you have registered with the online Password Portal service.

If you are still having difficulties get in touch with our computing support team.

Service problems

If you wish to inform us of a service issue, or wish to keep up-to-date on our service statuses, use our services app, however you would need to have subscribed first.

You can subscribe to services to receive email notifications, please Click here to subscribe.

Once you have done this, you can click here to update a service or if you administrate this page click here to make an announcement regarding a service.

Connect

For privately owned PCs, access is available to our network via the Connect services. PCs must be registered via the Connect Portal and must meet our mandatory minimum antivirus and security requirements. Visit the Connect Portal for details on connecting from halls of residence or wirelessly on campus. Connect offers you a number of ways to use your registered personal computer on our network in support of your learning and research activities throughout your time at the university.

Wifi Brunel Resnet  Any Connect VPN
Wifi@Brunel is our
wireless service which we 
offer for connecting laptops.
ResNet is the wired network
installed within the halls of 
residence at Brunel University.
The AnyConnect VPN service
allows users who are off-campus
access to the Brunel Data Network.