Online payment facilities for students
Secure online Credit/Debit Card Payments
We provide a secure online payment facility where payments for a variety of charges may be made by most major debit or credit cards ( VISA, VISA Electron, VISA Debit, Mastercard and Maestro UK), other than those issued by Diners Club or American Express.
Contact the Income Office on 01895 265264 for making a payment by phone if you have problems making a payment online with the cards listed above or using Monzo, Metro and Union Pay cards.
You can use this to pay Tuition Deposits and Instalments, Accommodation Deposits and Instalments and Fines. Payments made via this facility will normally be reflected on your University maintained Student Account within 48 hours, excluding weekends, public holidays and University closure dates.
Set-up an online payment
If you wish to make a payment at this time, please visit our online payment page. Any queries regarding your payment, please contact firstname.lastname@example.org.
When making card payments online or by phone:
- Make sure you have sufficient funds in your bank account or that your credit card limit will cover your payment.
- Contact your bank (for debit cards) or your card issuer (for credit cards) in advance to let them know that you will be making a payment to Brunel University London towards your fees issued. Some card issuers automatically block transactions that don't fit your usual spend pattern or are over a certain amount of money as you may have a daily spend limit.
- If the online payment system declines your transaction, call your bank or card issuer. They should be able to tell you why it was declined and may be able to authorise your card so that you can try again. If your payment is ringfenced due to 3D Secure check failure the bank would usually return the funds back to your account within 3-5 working days hence please contact your bank directly as the University is not able to assist on this matter.
Paperless Direct Debit (cannot be used to pay Deposits for Accommodation or Tuition)
If you have a suitable UK bank account and have elected to pay for your Tuition and/or Accommodation in instalments, you may wish to provide us with your bank details in order to set-up a Direct Debit. This would allow us to collect future Tuition or Accommodation instalment payments automatically as they become due. It will take a minimum of 15 working days from providing your details in order for your Direct Debit to be activated and you should not therefore use this option if your payment is required more immediately.
Please also note that this facility is only available for payment of the standard Tuition instalments due from November to March for September starters, February to June for January starters and Accommodation instalments due from October to May. Deposits, instalments due at enrolment and any other types of charge you might incur will have to be paid separately by another method.
Important note regarding Tuition Fees: Please be aware that the provision of bank details for setting up a Direct Debit will not in itself result in your Tuition Fees being collected successfully; you must also ensure that you select the appropriate payment method when you complete the task to enrol on your course.
Frequently Asked Questions
I am a student (or a 'guest'), when do I complete my Direct Debit setup?
For Tuition instalments, you will enter your bank account details as part of the online enrolment process. For Accommodation instalments you will be prompted to complete your Direct Debit form at the end of the online contract acceptance process.
Outside of these processes, you may amend details previously provided by re-submitting new details via the links below. If your parents or someone else are paying on your behalf, it is they who will need to complete the Direct Debit set-up as we can only accept bank details from a genuine account holder.
If they do not have access to the Internet, they must contact the Brunel University London Student Centre (contact details below) to set-up the instruction by phone.
I am a parent (or someone else) paying on a student's behalf; do I need to do anything different?
Under the rules of the Paperless Direct Debit scheme, only the genuine account holder may set-up a Direct Debit instruction; this means that the student should not enter your bank details. As the account holder, you will need to access the Direct Debit Set-up facility via the dedicated separate link below and, for verification purposes, be ready to provide the relevant Student’s ID number and their date of birth before entering your own bank details.
I wish to pay for both my Tuition and Accommodation by Direct Debit; do I need to setup two seperate Direct Debits?
Yes; the charges for Tuition and Accommodation are completely separate to each other and as part of the set-up process you must choose whether the Direct Debit is applicable to Tuition or Accommodation.
I have provided my bank details; what happens next?
A minimum of 10 days prior to the first collection being made, the University will issue a confirmation to the bank account holder detailing the account details received and the dates and amounts to be collected. If you haven’t received a confirmation 10 days prior to the date of the first expected collection, please contact the Student Centre (contact details below) who will be happy to assist.
I have previously provided my bank details to setup a Direct Debit and now wish to change them; what do I do?
If you are a student wishing to amend or cancel an existing Direct Debit, please log into your eVision portal, click on the ‘My Money’ tab and select ‘Set up a Direct Debit’.
If you are a parent or third party, to change or amend previously supplied bank details, simply set-up a new Direct Debit providing the new details by visiting Direct Debit Set-up. Our systems will automatically close the existing Direct Debit and set-up a new one using your new details.
Bear in mind that setting up a new Direct Debit will be subject to the same minimum 15 working days activation lead time and any payments due during this period would still need to be made on time but by another method.
I have another question that isn't already covered here; who should I contact?
For any questions regarding the Direct Debit process, please contact the Student Centre who will be happy to assist you.
Set-up a Direct Debit
Students: To set-up a Direct Debit instruction, please log into your eVision portal, click on the ‘My Money’ tab and select ‘Set-up a Direct Debit’.
Parents / third-parties: To set-up a Direct Debit instruction on behalf of a student, please visit Direct Debit Set-up. For validation purposes, please note that you will be required to provide the relevant Student ID number and date of birth.
Contact the Student Centre